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South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

Copper could cure Murray & Roberts cold after De Beers diamond cough

Lindsey Schutters

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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

More news

Image credit: rawpixel from Pixabay.

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

The double-edged demand of the South African consumer

The double-edged demand of the South African consumer

26 Aug 2019

Inside the new-look Edgars concept store in Joburg

Inside the new-look Edgars concept store in Joburg

26 Aug 2019

Image credit: Alex Knight on Unsplash.

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Gender equality makes good business sense

Gender equality makes good business sense

20 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Customer engagement in an omnichannel world

Customer engagement in an omnichannel world

Mo Areff 13 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

Are we moving into an age of gender-fluid purchasing?

Are we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape

Major shifts on the horizon in Nigeria's consumer landscape

1 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

FreshStop rolls out cashback rewards programme

FreshStop rolls out cashback rewards programme

31 Jul 2019

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study

85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

What CX can learn from the taxi industry

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Harness potential of data-driven tech to keep customers happy

Harness potential of data-driven tech to keep customers happy

19 Jul 2019

Image credit: Crew on Unsplash

From product to customer-centricity - how CX gives business the edge

Johan Lewies 19 Jul 2019

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

M Frazer 16 Jul 2019

10 retail trends for 2019

10 retail trends for 2019

Jackie Kalis 15 Jul 2019

Image credit: Mein Deal on Unsplash.

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

3 consumer trends to keep an eye on in 2019

3 consumer trends to keep an eye on in 2019

12 Jul 2019

From customer journey mapping to journey management

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

Retailers - give me an (even basic) experience!

Retailers - give me an (even basic) experience!

C De Meyer-Heyderych 10 Jul 2019

Why AI could boost South Africa's battered retail sector

Why AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

3 trends in retailtainment

3 trends in retailtainment

Eben Esterhuizen 3 Jul 2019

More news

Image credit: rawpixel from Pixabay.

Surely retention and acquisition are both part of the customer journey

Natalie McCrae 2 Sep 2019

The double-edged demand of the South African consumer

The double-edged demand of the South African consumer

26 Aug 2019

Inside the new-look Edgars concept store in Joburg

Inside the new-look Edgars concept store in Joburg

26 Aug 2019

Image credit: Alex Knight on Unsplash.

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Gender equality makes good business sense

Gender equality makes good business sense

20 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Customer engagement in an omnichannel world

Customer engagement in an omnichannel world

Mo Areff 13 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

Are we moving into an age of gender-fluid purchasing?

Are we moving into an age of gender-fluid purchasing?

Eben Esterhuizen 7 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

Major shifts on the horizon in Nigeria's consumer landscape

Major shifts on the horizon in Nigeria's consumer landscape

1 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

FreshStop rolls out cashback rewards programme

FreshStop rolls out cashback rewards programme

31 Jul 2019

Pep, Truworths and Ackermans lead clothing retail customer satisfaction rankings

29 Jul 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

85% of global consumers want omnichannel experiences - finds CMO Council study

85% of global consumers want omnichannel experiences - finds CMO Council study

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

3 steps towards 'glass boxing' your company with a Biz Press Office

Bizcommunity.com 23 Jul 2019

What CX can learn from the taxi industry

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Harness potential of data-driven tech to keep customers happy

Harness potential of data-driven tech to keep customers happy

19 Jul 2019

Image credit: Crew on Unsplash

From product to customer-centricity - how CX gives business the edge

Johan Lewies 19 Jul 2019

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

M Frazer 16 Jul 2019

10 retail trends for 2019

10 retail trends for 2019

Jackie Kalis 15 Jul 2019

Image credit: Mein Deal on Unsplash.

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

3 consumer trends to keep an eye on in 2019

3 consumer trends to keep an eye on in 2019

12 Jul 2019

From customer journey mapping to journey management

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

Retailers - give me an (even basic) experience!

Retailers - give me an (even basic) experience!

C De Meyer-Heyderych 10 Jul 2019

Why AI could boost South Africa's battered retail sector

Why AI could boost South Africa's battered retail sector

Vian Chinner 9 Jul 2019

3 trends in retailtainment

3 trends in retailtainment

Eben Esterhuizen 3 Jul 2019

What the latest technological innovation means for the future of retail

What the latest technological innovation means for the future of retail

Maroefah Smith 2 Jul 2019

How interior décor helps create immersive retail experiences

How interior décor helps create immersive retail experiences

1 Jul 2019

Future-proof your CX with robust innovation management

Future-proof your CX with robust innovation management

Calton Nhando 1 Jul 2019

The speakers at Kantar's Innovating for Growth workshop: Mark Molenaar, Ansie Lombaard, Adhil Patel, Bernd Grosserohde and Philip Collier.

Quick! Don't miss the business-boosting benefits of putting your customers first

Leigh Andrews 25 Jun 2019

Dee Chetty, Accenture Interactive Lead for Africa.

The future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

It's time to embrace Customer Support Chatbot 2.0

It's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

#StartupStory: A new online platform for moms, brands and 'momfluencers'

#StartupStory: A new online platform for moms, brands and 'momfluencers'

Jessica Tennant 7 Jun 2019

Customer experience and employee engagement: 'Mind the gap'

Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

Paula Hulley
Photographer: Rikki Hibbert

#IABSummit19: 7 insights into the direct brand economy

Jessica Tennant 5 Jun 2019

Let's do Biz