Subscribe My Account

Advertise Submit news

CRM News South Africa

Subscribe & Follow

Advertise your job vacancies

Trending

2 days 7 days 30 days By Industry

South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

2024 Earthshot Prize - the 5 winners of £1m

In the news

Enquire about a company Biz Press Office

Jobs

Customer Service Team Manager - UK Market Work From Home
Customer Service Consultant Vereeniging

More jobs Submit a job Open account

Companies recruiting

Wetpaint Advertising

Motsepe Advertising

DUO Marketing + Communications

Havas Johannesburg

Hook, Line & Sinker

Hook, Line & Sinker

Irvine Partners

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

More news

What the latest technological innovation means for the future of retail

Technology

What the latest technological innovation means for the future of retail

Maroefah Smith 2 Jul 2019

How interior décor helps create immersive retail experiences

Retail

How interior décor helps create immersive retail experiences

1 Jul 2019

Future-proof your CX with robust innovation management

CRM

Future-proof your CX with robust innovation management

Calton Nhando 1 Jul 2019

The speakers at Kantar's Innovating for Growth workshop: Mark Molenaar, Ansie Lombaard, Adhil Patel, Bernd Grosserohde and Philip Collier.

CRM, CX, UX

Quick! Don't miss the business-boosting benefits of putting your customers first

Leigh Andrews 25 Jun 2019

Dee Chetty, Accenture Interactive Lead for Africa.

Marketing

The future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

CRM, CX, UX

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

It's time to embrace Customer Support Chatbot 2.0

Technology

It's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

#StartupStory: A new online platform for moms, brands and 'momfluencers'

Marketing & Media

#StartupStory: A new online platform for moms, brands and 'momfluencers'

Jessica Tennant 7 Jun 2019

Customer experience and employee engagement: 'Mind the gap'

CRM

Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

Paula Hulley
Photographer: Rikki Hibbert

IAB Bookmarks Awards

#IABSummit19: 7 insights into the direct brand economy

Jessica Tennant 5 Jun 2019

The customer experience drives digital disruption

Digital

The customer experience drives digital disruption

Vishal Barapatre 30 May 2019

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Fashion & Homeware

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Lauren Hartzenberg 29 May 2019

Greg Chen, CEO of Mobiz

Tech Startups

#AfricaMonth: Mobiz, the startup changing how SA corporates talk to customers

Evan-Lee Courie 24 May 2019

Debunking 5 myths around CX

CRM, CX, UX

Debunking 5 myths around CX

Nathalie Schooling 22 May 2019

#FutureFit Yourself: Is your customer journey a map to failure?

CRM, CX, UX

#FutureFit Yourself: Is your customer journey a map to failure?

Carmen Murray 21 May 2019

5 ways to ensure a more profitable future in retail

Technology

5 ways to ensure a more profitable future in retail

Pieter Engelbrecht 21 May 2019

Andrew Jennings on surviving the era of digital retail

Retail

Andrew Jennings on surviving the era of digital retail

17 May 2019

5 technologies transforming the online ticketing business

E-commerce

5 technologies transforming the online ticketing business

James Tagg 16 May 2019

The most valuable global retail brands for 2019

Research

The most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

Research

Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Experience trumps channel

CRM, CX, UX

Experience trumps channel

Refilwe Maluleke 6 May 2019

Retailers must leverage online and offline tactics to succeed

Retailers

Retailers must leverage online and offline tactics to succeed

Michael Zahariev 6 May 2019

Image credit: Getty

Shopfitting & Merchandising

4 trends impacting point of purchase strategy

Leo Van De Polder 6 May 2019

Phygital: 6 ways to adapt, or die

CRM

Phygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019

Are brands living up to client expectations?

Branding

Are brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

CRM, CX, UX

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

Customer satisfaction is not enough. Delight your customers!

CRM, CX, UX

Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Six steps to successful customer relationship management

CRM, CX, UX

Six steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

Macy's new creative in-store retail concept, Story

Retailers

Macy's new creative in-store retail concept, Story

12 Apr 2019

Shifting the cloud on consumer behaviour

CRM

Shifting the cloud on consumer behaviour

Isana Cordier 9 Apr 2019

More news

How interior décor helps create immersive retail experiences

RetailHow interior décor helps create immersive retail experiences

1 Jul 2019

Future-proof your CX with robust innovation management

RetailFuture-proof your CX with robust innovation management

Calton Nhando 1 Jul 2019

The speakers at Kantar's Innovating for Growth workshop: Mark Molenaar, Ansie Lombaard, Adhil Patel, Bernd Grosserohde and Philip Collier.

Marketing & MediaQuick! Don't miss the business-boosting benefits of putting your customers first

Leigh Andrews 25 Jun 2019

Dee Chetty, Accenture Interactive Lead for Africa.

Marketing & MediaThe future of customer personalisation lies with AI

Dee Chetty 14 Jun 2019

Marketing & MediaHow CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

It's time to embrace Customer Support Chatbot 2.0

ICTIt's time to embrace Customer Support Chatbot 2.0

Ryan Falkenberg 11 Jun 2019

#StartupStory: A new online platform for moms, brands and 'momfluencers'

Entrepreneurship#StartupStory: A new online platform for moms, brands and 'momfluencers'

Jessica Tennant 7 Jun 2019

Customer experience and employee engagement: 'Mind the gap'

RetailCustomer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

Paula Hulley
Photographer: Rikki Hibbert

Marketing & Media#IABSummit19: 7 insights into the direct brand economy

Jessica Tennant 5 Jun 2019

The customer experience drives digital disruption

Marketing & MediaThe customer experience drives digital disruption

Vishal Barapatre 30 May 2019

#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Retail#AfricaMonth: The rise of Afrocentrism and its impact on the luxury business

Lauren Hartzenberg 29 May 2019

Greg Chen, CEO of Mobiz

ICT#AfricaMonth: Mobiz, the startup changing how SA corporates talk to customers

Evan-Lee Courie 24 May 2019

Debunking 5 myths around CX

Marketing & MediaDebunking 5 myths around CX

Nathalie Schooling 22 May 2019

#FutureFit Yourself: Is your customer journey a map to failure?

Marketing & Media#FutureFit Yourself: Is your customer journey a map to failure?

Carmen Murray 21 May 2019

5 ways to ensure a more profitable future in retail

Retail5 ways to ensure a more profitable future in retail

Pieter Engelbrecht 21 May 2019

Andrew Jennings on surviving the era of digital retail

RetailAndrew Jennings on surviving the era of digital retail

17 May 2019

5 technologies transforming the online ticketing business

Retail5 technologies transforming the online ticketing business

James Tagg 16 May 2019

The most valuable global retail brands for 2019

RetailThe most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

RetailSuccessful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Experience trumps channel

Marketing & MediaExperience trumps channel

Refilwe Maluleke 6 May 2019

Retailers must leverage online and offline tactics to succeed

RetailRetailers must leverage online and offline tactics to succeed

Michael Zahariev 6 May 2019

Image credit: Getty

Retail4 trends impacting point of purchase strategy

Leo Van De Polder 6 May 2019

Phygital: 6 ways to adapt, or die

RetailPhygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019

Are brands living up to client expectations?

Marketing & MediaAre brands living up to client expectations?

Jedd Cokayne 23 Apr 2019

Up, close and very personalised

Marketing & MediaUp, close and very personalised

Refilwe Maluleke 23 Apr 2019

Customer satisfaction is not enough. Delight your customers!

Marketing & MediaCustomer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019

Six steps to successful customer relationship management

Marketing & MediaSix steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

Macy's new creative in-store retail concept, Story

RetailMacy's new creative in-store retail concept, Story

12 Apr 2019

Shifting the cloud on consumer behaviour

RetailShifting the cloud on consumer behaviour

Isana Cordier 9 Apr 2019

The need for speed in modern retail

RetailThe need for speed in modern retail

Refilwe Maluleke 8 Apr 2019

Will CX make or break your business?

ICTWill CX make or break your business?

5 Apr 2019

How AR and VR will transform the retail experience

RetailHow AR and VR will transform the retail experience

Fundisiwe Maseko 4 Apr 2019

PwC releases consumer insights survey for 2019

Marketing & MediaPwC releases consumer insights survey for 2019

3 Apr 2019

Data-led creativity: A marriage that won't separate brands and customers

ICTData-led creativity: A marriage that won't separate brands and customers

Charl van Rooyen 2 Apr 2019

#PowerofMom2019: Women transition from 'selfish' to 'conscious' spenders

Retail#PowerofMom2019: Women transition from 'selfish' to 'conscious' spenders

1 Apr 2019

"We are what we see" - Marian Salzman

Marketing & Media"We are what we see" - Marian Salzman

Juanita Pienaar 1 Apr 2019

Coricraft embraces digital in store

RetailCoricraft embraces digital in store

Lauren Hartzenberg 1 Apr 2019

Consumer demand at the forefront of African business priorities

RetailConsumer demand at the forefront of African business priorities

28 Mar 2019

African retailers have the opportunity to re-imagine a data-driven sector

RetailAfrican retailers have the opportunity to re-imagine a data-driven sector

Toros Esim 27 Mar 2019

Are your Employee Experience efforts misguided?

HR & ManagementAre your Employee Experience efforts misguided?

27 Mar 2019

Let's do Biz