CRM news

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

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Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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Why e-commerce companies need to reassess the 'traditional' call centre

Why e-commerce companies need to reassess the 'traditional' call centre

8 Jul 2015

Loyalty schemes are vital in the age of big data, research finds

Loyalty schemes are vital in the age of big data, research finds

7 Jul 2015

Customer experience, the key to remaining competitive in 2020

Customer experience, the key to remaining competitive in 2020

1 Jul 2015

tiramisustudio via

C-Suite must lead customer engagement: the Economist Intelligence Unit Study reveals

26 Jun 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Digital transformation: the new battleground for attracting and retaining customers

Shaun Dicker 24 Jun 2015

Is your business creating the best customer experiences in your industry?

Is your business creating the best customer experiences in your industry?

Peter Grobbelaar 23 Jun 2015

Should you integrate your social media capabilities with the call centre?

Should you integrate your social media capabilities with the call centre?

Bruce von Maltitz 22 Jun 2015

Research finds that smartphone users want apps, not help desks

Research finds that smartphone users want apps, not help desks

19 Jun 2015

Unlocking customer equity with valuable content

Unlocking customer equity with valuable content

Scott Cundill 15 Jun 2015

FNB connects customers with own SIM cards

FNB connects customers with own SIM cards

5 Jun 2015

Five ways to stop stressing out your customers

Five ways to stop stressing out your customers

Robert C. Johnson 5 Jun 2015

Omni-channel provides continuity of brand experience

4 Jun 2015

Customer experience F-Words

Customer experience F-Words

Chantel Botha 3 Jun 2015

Maximising customer interaction through social media

Maximising customer interaction through social media

Yolandi Ferreira 29 May 2015

21st Century customer loyalty and the Internet of Things

21st Century customer loyalty and the Internet of Things

Mark Mackay 29 May 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

Aki Kalliatakis

The big new risk for business... being KFC'd on social media

Aki Kalliatakis 15 May 2015

Success is staying in tune with customers' changing needs

Success is staying in tune with customers' changing needs

14 May 2015

Busting six myths about customer care

Busting six myths about customer care

12 May 2015

ECR needs industry CPR

ECR needs industry CPR

Alastair Gore 8 May 2015

Customer loyalty on the cards and up for grabs

Customer loyalty on the cards and up for grabs

7 May 2015

Millennials not likely to use a company's products or services after a poor experience, report finds

Millennials not likely to use a company's products or services after a poor experience, report finds

30 Apr 2015

Managing brand and reputation risk when your customer has a louder voice

Andre Steenekamp 28 Apr 2015

Five social media pitfalls that SMEs should avoid

Five social media pitfalls that SMEs should avoid

Steven Cohen 24 Apr 2015

Nine tips for successful CRM integration projects

Nine tips for successful CRM integration projects

Lindsay Britz 22 Apr 2015

Why personalisation is a personal touch

Why personalisation is a personal touch

Nicolette Singh 17 Apr 2015

Your brand is more than a hashtag

Gordon Geldenhuys 17 Apr 2015

Be wary of customer engagement gap

Be wary of customer engagement gap

14 Apr 2015

Two new stores for iFix

Two new stores for iFix

13 Apr 2015

More news

Loyalty schemes are vital in the age of big data, research finds

Loyalty schemes are vital in the age of big data, research finds

7 Jul 2015

Customer experience, the key to remaining competitive in 2020

Customer experience, the key to remaining competitive in 2020

1 Jul 2015

tiramisustudio via

C-Suite must lead customer engagement: the Economist Intelligence Unit Study reveals

26 Jun 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Digital transformation: the new battleground for attracting and retaining customers

Shaun Dicker 24 Jun 2015

Is your business creating the best customer experiences in your industry?

Is your business creating the best customer experiences in your industry?

Peter Grobbelaar 23 Jun 2015

Should you integrate your social media capabilities with the call centre?

Should you integrate your social media capabilities with the call centre?

Bruce von Maltitz 22 Jun 2015

Research finds that smartphone users want apps, not help desks

Research finds that smartphone users want apps, not help desks

19 Jun 2015

Unlocking customer equity with valuable content

Unlocking customer equity with valuable content

Scott Cundill 15 Jun 2015

FNB connects customers with own SIM cards

FNB connects customers with own SIM cards

5 Jun 2015

Five ways to stop stressing out your customers

Five ways to stop stressing out your customers

Robert C. Johnson 5 Jun 2015

Omni-channel provides continuity of brand experience

4 Jun 2015

Customer experience F-Words

Customer experience F-Words

Chantel Botha 3 Jun 2015

Maximising customer interaction through social media

Maximising customer interaction through social media

Yolandi Ferreira 29 May 2015

21st Century customer loyalty and the Internet of Things

21st Century customer loyalty and the Internet of Things

Mark Mackay 29 May 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

Aki Kalliatakis

The big new risk for business... being KFC'd on social media

Aki Kalliatakis 15 May 2015

Success is staying in tune with customers' changing needs

Success is staying in tune with customers' changing needs

14 May 2015

Busting six myths about customer care

Busting six myths about customer care

12 May 2015

ECR needs industry CPR

ECR needs industry CPR

Alastair Gore 8 May 2015

Customer loyalty on the cards and up for grabs

Customer loyalty on the cards and up for grabs

7 May 2015

Millennials not likely to use a company's products or services after a poor experience, report finds

Millennials not likely to use a company's products or services after a poor experience, report finds

30 Apr 2015

Managing brand and reputation risk when your customer has a louder voice

Andre Steenekamp 28 Apr 2015

Five social media pitfalls that SMEs should avoid

Five social media pitfalls that SMEs should avoid

Steven Cohen 24 Apr 2015

Nine tips for successful CRM integration projects

Nine tips for successful CRM integration projects

Lindsay Britz 22 Apr 2015

Why personalisation is a personal touch

Why personalisation is a personal touch

Nicolette Singh 17 Apr 2015

Your brand is more than a hashtag

Gordon Geldenhuys 17 Apr 2015

Be wary of customer engagement gap

Be wary of customer engagement gap

14 Apr 2015

Two new stores for iFix

Two new stores for iFix

13 Apr 2015

Forever is a long time

Forever is a long time

Danette Breitenbach 9 Apr 2015

CRM can be really magical - when it works

CRM can be really magical - when it works

Aki Kalliatakis 8 Apr 2015

Consumer protection laws continue to develop

Consumer protection laws continue to develop

Johann Scholtz and Balungile Khathi 7 Apr 2015

WiFi pays retailers in spades

7 Apr 2015

The sum of the parts: Creating value with holistic segmentation

The sum of the parts: Creating value with holistic segmentation

Riona Naidu 2 Apr 2015

Harnessing workflow and mobility

Richard Firth 30 Mar 2015

[The Human Truth behind the Trend] Part 2: A deeper look into what an insight is - the brand truth

Mogorosi Mashilo 26 Mar 2015

Self-service and the 'R' in CRM

Self-service and the 'R' in CRM

Denis Pombriant 26 Mar 2015

[The Human Truth behind the Trend] Part 1: The importance of consumer insights

[The Human Truth behind the Trend] Part 1: The importance of consumer insights

Mogorosi Mashilo 25 Mar 2015

High performance customer experience management

High performance customer experience management

25 Mar 2015

Clicks kicks off ClubCard makeover with R150 million upload

Clicks kicks off ClubCard makeover with R150 million upload

24 Mar 2015

Let's do Biz