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Social Media
Should you integrate your social media capabilities with the call centre?
Bruce von Maltitz 22 Jun 2015
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Social Media
Managing brand and reputation risk when your customer has a louder voice
Andre Steenekamp 28 Apr 2015
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Marketing & MediaShould you integrate your social media capabilities with the call centre?
Bruce von Maltitz 22 Jun 2015
![[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change](https://biz-file.com/c/1505/282684.jpg)
Marketing & Media[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change
29 May 2015
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Marketing & MediaThe sum of the parts: Creating value with holistic segmentation
Riona Naidu 2 Apr 2015
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Marketing & Media[The Human Truth behind the Trend] Part 2: A deeper look into what an insight is - the brand truth
Mogorosi Mashilo 26 Mar 2015
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Marketing & Media[The Human Truth behind the Trend] Part 1: The importance of consumer insights
Mogorosi Mashilo 25 Mar 2015
RetailPositive customer experience - difference between repeat-buy and goodbye
Riaaz Jeena 18 Mar 2015
Marketing & MediaEvolving from multi-channel to true omni-channel experiences
Lynette Hundermark 16 Mar 2015
