CRM news

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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[Trends 2015] The rise of 'me'

[Trends 2015] The rise of 'me'

Gaby de Abreu 3 Feb 2015

R200m CCI Call Centres office opens in Umhlanga

R200m CCI Call Centres office opens in Umhlanga

2 Feb 2015

[Trends 2015] Your customers hold the power

[Trends 2015] Your customers hold the power

George Golding 29 Jan 2015

SA Trendwatch 2015

Hansie Smit 29 Jan 2015

[Trends 2015] TREND: The experience brand

20 Jan 2015

Time for the company CIMO to step into the digital spotlight

Time for the company CIMO to step into the digital spotlight

Leigh Andrews 15 Jan 2015

Satisfied customers don't mean repeat business

Satisfied customers don't mean repeat business

Sid Peimer 13 Jan 2015

Unlocking value from customer relationships in 2015

Unlocking value from customer relationships in 2015

Joseph Neusu 9 Jan 2015

Things not to say to an irate customer

Things not to say to an irate customer

Mick Brady 31 Dec 2014

Three simple rules for your online store this festive season

Three simple rules for your online store this festive season

19 Dec 2014

Customer convenience at whatever the cost

Customer convenience at whatever the cost

Darren Reid 17 Dec 2014

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

How to create a scene in a shop ... essential advice for SA consumers

How to create a scene in a shop ... essential advice for SA consumers

Aki Kalliatakis 5 Dec 2014

Five ways to get the most from social media

Five ways to get the most from social media

Gordon Geldenhuys 4 Dec 2014

Feed your customers festive this season

Feed your customers festive this season

Catherine Milward-Bridges 4 Dec 2014

The shift from electronic-commerce to "everywhere-commerce"

The shift from electronic-commerce to "everywhere-commerce"

Neil Watson 2 Dec 2014

Attention retention, do shopping centres still have it?

Attention retention, do shopping centres still have it?

28 Nov 2014

Email newsletters: Keep customers informed to get repeat business

Email newsletters: Keep customers informed to get repeat business

Dries Badenhorst 24 Nov 2014

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

The Focus Group 24 Nov 2014

Three areas of User Experience Design you need to get right

Three areas of User Experience Design you need to get right

Matthew Arnold 21 Nov 2014

Avoid lawyers and be human...

Avoid lawyers and be human...

Grace Belger 19 Nov 2014

Service: two wrong feet and ugly shoes

Service: two wrong feet and ugly shoes

Dylan Balkind 19 Nov 2014

Woolies and the frog that croaked

Woolies and the frog that croaked

17 Nov 2014

Six principles for treating customers fairly

Six principles for treating customers fairly

Kele Pule 14 Nov 2014

Feelings have no place in business? Customers would disagree

Feelings have no place in business? Customers would disagree

14 Nov 2014

'Consumer war' on the cards if service standards do not improve

'Consumer war' on the cards if service standards do not improve

13 Nov 2014

Consumer trust is based on advertiser investment, not expenditure

Consumer trust is based on advertiser investment, not expenditure

Claudelle Naidoo 11 Nov 2014

Disgruntled Cell C customer's 'advertising' a sign of the times?

Disgruntled Cell C customer's 'advertising' a sign of the times?

Leigh Andrews 10 Nov 2014

Technology has yet to change key business tool - customer service

Technology has yet to change key business tool - customer service

Natalie Maroun 7 Nov 2014

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

More news

[Trends 2015] Your customers hold the power

[Trends 2015] Your customers hold the power

George Golding 29 Jan 2015

SA Trendwatch 2015

Hansie Smit 29 Jan 2015

[Trends 2015] TREND: The experience brand

20 Jan 2015

Time for the company CIMO to step into the digital spotlight

Time for the company CIMO to step into the digital spotlight

Leigh Andrews 15 Jan 2015

Satisfied customers don't mean repeat business

Satisfied customers don't mean repeat business

Sid Peimer 13 Jan 2015

Unlocking value from customer relationships in 2015

Unlocking value from customer relationships in 2015

Joseph Neusu 9 Jan 2015

Things not to say to an irate customer

Things not to say to an irate customer

Mick Brady 31 Dec 2014

Three simple rules for your online store this festive season

Three simple rules for your online store this festive season

19 Dec 2014

Customer convenience at whatever the cost

Customer convenience at whatever the cost

Darren Reid 17 Dec 2014

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

How to create a scene in a shop ... essential advice for SA consumers

How to create a scene in a shop ... essential advice for SA consumers

Aki Kalliatakis 5 Dec 2014

Five ways to get the most from social media

Five ways to get the most from social media

Gordon Geldenhuys 4 Dec 2014

Feed your customers festive this season

Feed your customers festive this season

Catherine Milward-Bridges 4 Dec 2014

The shift from electronic-commerce to "everywhere-commerce"

The shift from electronic-commerce to "everywhere-commerce"

Neil Watson 2 Dec 2014

Attention retention, do shopping centres still have it?

Attention retention, do shopping centres still have it?

28 Nov 2014

Email newsletters: Keep customers informed to get repeat business

Email newsletters: Keep customers informed to get repeat business

Dries Badenhorst 24 Nov 2014

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

The Focus Group 24 Nov 2014

Three areas of User Experience Design you need to get right

Three areas of User Experience Design you need to get right

Matthew Arnold 21 Nov 2014

Avoid lawyers and be human...

Avoid lawyers and be human...

Grace Belger 19 Nov 2014

Service: two wrong feet and ugly shoes

Service: two wrong feet and ugly shoes

Dylan Balkind 19 Nov 2014

Woolies and the frog that croaked

Woolies and the frog that croaked

17 Nov 2014

Six principles for treating customers fairly

Six principles for treating customers fairly

Kele Pule 14 Nov 2014

Feelings have no place in business? Customers would disagree

Feelings have no place in business? Customers would disagree

14 Nov 2014

'Consumer war' on the cards if service standards do not improve

'Consumer war' on the cards if service standards do not improve

13 Nov 2014

Consumer trust is based on advertiser investment, not expenditure

Consumer trust is based on advertiser investment, not expenditure

Claudelle Naidoo 11 Nov 2014

Disgruntled Cell C customer's 'advertising' a sign of the times?

Disgruntled Cell C customer's 'advertising' a sign of the times?

Leigh Andrews 10 Nov 2014

Technology has yet to change key business tool - customer service

Technology has yet to change key business tool - customer service

Natalie Maroun 7 Nov 2014

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

Liberty rewards members can now be part of Legacy Lifestyle

Liberty rewards members can now be part of Legacy Lifestyle

31 Oct 2014

Sales made simple

Sales made simple

Pieter Scholtz 29 Oct 2014

Research shows SA's service really does suck

Research shows SA's service really does suck

28 Oct 2014

Six of the worst customer service practices... and how to fix them

Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

Be afraid... Or maybe not

Be afraid... Or maybe not

Aki Kalliatakis 28 Oct 2014

Find technology with a tweet

Find technology with a tweet

28 Oct 2014

Woolies extends WRewards to forecourt stores

Woolies extends WRewards to forecourt stores

23 Oct 2014

The rivalry of the mobile handset industry in SA

The rivalry of the mobile handset industry in SA

21 Oct 2014

How to use social CRM to simplify your business and increase sales

How to use social CRM to simplify your business and increase sales

James White 9 Oct 2014

Is your omnichannel approach really just a multichannel one?

Is your omnichannel approach really just a multichannel one?

Mike Saunders 6 Oct 2014

Keeping to franchisor standards improves success rates

Keeping to franchisor standards improves success rates

Werner Hedder 29 Sep 2014

Design Yuppiechef's next card, magnet

Design Yuppiechef's next card, magnet

29 Sep 2014

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