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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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The rivalry of the mobile handset industry in SA

The rivalry of the mobile handset industry in SA

21 Oct 2014

How to use social CRM to simplify your business and increase sales

How to use social CRM to simplify your business and increase sales

James White 9 Oct 2014

Is your omnichannel approach really just a multichannel one?

Is your omnichannel approach really just a multichannel one?

Mike Saunders 6 Oct 2014

Keeping to franchisor standards improves success rates

Keeping to franchisor standards improves success rates

Werner Hedder 29 Sep 2014

Design Yuppiechef's next card, magnet

Design Yuppiechef's next card, magnet

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Customer satisfaction rates up for SA supermarkets

Customer satisfaction rates up for SA supermarkets

18 Sep 2014

How mobile can reward loyalty - through thick and thin

How mobile can reward loyalty - through thick and thin

Craig Rossouw 5 Sep 2014

Spring-clean your business

Spring-clean your business

Aki Kalliatakis 2 Sep 2014

Pick n Pay opens new price matching front

Pick n Pay opens new price matching front

Zeenat Moorad 1 Sep 2014

Evolution of point-of-sale systems

Evolution of point-of-sale systems

29 Aug 2014

Putting customer satisfactions surveys online

Putting customer satisfactions surveys online

25 Aug 2014

Retailers! One size does not fit all

Retailers! One size does not fit all

Mike Saunders 22 Aug 2014

Loyalty programmes can assist SMMEs reduce costs

Loyalty programmes can assist SMMEs reduce costs

Sanjeev Orie 21 Aug 2014

Using Performance Management tools to analyse profit

Using Performance Management tools to analyse profit

David McWilliam 7 Aug 2014

Budget offers its customers cash back bonuses

Budget offers its customers cash back bonuses

7 Aug 2014

SAA Voyager partners with Total

SAA Voyager partners with Total

1 Aug 2014

Equal focus on product, customers essential

Equal focus on product, customers essential

Jan de Beer 29 Jul 2014

Minette Ferreira (Media 24), Lindiwe Bmhele (Tiger Brands), Maria Petousis (Ask Afrika TGI Director), Ken McArthur (Ask Afrika Executive Chairman)

All Gold takes the lead as Icon Brands' winner

22 Jul 2014

Three key areas crucial to delivering service excellence

Three key areas crucial to delivering service excellence

Gloria Torres 17 Jul 2014

The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town

The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town

Associated Management Services 17 Jul 2014

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

[CEM Summit] How to be great at customer service

[CEM Summit] How to be great at customer service

Jessica Taylor 15 Jul 2014

The big gorilla sits wherever he wants to... or maybe not

The big gorilla sits wherever he wants to... or maybe not

Aki Kalliatakis 14 Jul 2014

Lyndsey Moorhouse

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Lyndsey Moorhouse 8 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

New app links malls, stores, brands across SA

New app links malls, stores, brands across SA

30 Jun 2014

Loyalty programmes expand in South Africa

Loyalty programmes expand in South Africa

Jaco Oosthuizen 27 Jun 2014

Managing product data information

Managing product data information

Michael de Andrade 26 Jun 2014

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact 20 Jun 2014

Starbucks creates addict's customer experience trifecta

Starbucks creates addict's customer experience trifecta

Julian Diaz 19 Jun 2014

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The rivalry of the mobile handset industry in SA

The rivalry of the mobile handset industry in SA

21 Oct 2014

How to use social CRM to simplify your business and increase sales

How to use social CRM to simplify your business and increase sales

James White 9 Oct 2014

Is your omnichannel approach really just a multichannel one?

Is your omnichannel approach really just a multichannel one?

Mike Saunders 6 Oct 2014

Keeping to franchisor standards improves success rates

Keeping to franchisor standards improves success rates

Werner Hedder 29 Sep 2014

Design Yuppiechef's next card, magnet

Design Yuppiechef's next card, magnet

29 Sep 2014

Customer satisfaction rates up for SA supermarkets

Customer satisfaction rates up for SA supermarkets

18 Sep 2014

How mobile can reward loyalty - through thick and thin

How mobile can reward loyalty - through thick and thin

Craig Rossouw 5 Sep 2014

Spring-clean your business

Spring-clean your business

Aki Kalliatakis 2 Sep 2014

Pick n Pay opens new price matching front

Pick n Pay opens new price matching front

Zeenat Moorad 1 Sep 2014

Evolution of point-of-sale systems

Evolution of point-of-sale systems

29 Aug 2014

Putting customer satisfactions surveys online

Putting customer satisfactions surveys online

25 Aug 2014

Retailers! One size does not fit all

Retailers! One size does not fit all

Mike Saunders 22 Aug 2014

Loyalty programmes can assist SMMEs reduce costs

Loyalty programmes can assist SMMEs reduce costs

Sanjeev Orie 21 Aug 2014

Using Performance Management tools to analyse profit

Using Performance Management tools to analyse profit

David McWilliam 7 Aug 2014

Budget offers its customers cash back bonuses

Budget offers its customers cash back bonuses

7 Aug 2014

SAA Voyager partners with Total

SAA Voyager partners with Total

1 Aug 2014

Equal focus on product, customers essential

Equal focus on product, customers essential

Jan de Beer 29 Jul 2014

Minette Ferreira (Media 24), Lindiwe Bmhele (Tiger Brands), Maria Petousis (Ask Afrika TGI Director), Ken McArthur (Ask Afrika Executive Chairman)

All Gold takes the lead as Icon Brands' winner

22 Jul 2014

Three key areas crucial to delivering service excellence

Three key areas crucial to delivering service excellence

Gloria Torres 17 Jul 2014

The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town

The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town

Associated Management Services 17 Jul 2014

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

16 Jul 2014

[CEM Summit] How to be great at customer service

[CEM Summit] How to be great at customer service

Jessica Taylor 15 Jul 2014

The big gorilla sits wherever he wants to... or maybe not

The big gorilla sits wherever he wants to... or maybe not

Aki Kalliatakis 14 Jul 2014

Lyndsey Moorhouse

How systems training can super-charge your customer service processes

Lyndsey Moorhouse 8 Jul 2014

You've clearly underestimated online reviews

You've clearly underestimated online reviews

Laine Barnard 3 Jul 2014

New app links malls, stores, brands across SA

New app links malls, stores, brands across SA

30 Jun 2014

Loyalty programmes expand in South Africa

Loyalty programmes expand in South Africa

Jaco Oosthuizen 27 Jun 2014

Managing product data information

Managing product data information

Michael de Andrade 26 Jun 2014

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact 20 Jun 2014

Starbucks creates addict's customer experience trifecta

Starbucks creates addict's customer experience trifecta

Julian Diaz 19 Jun 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Local knowledge, service can stand up to international size

Local knowledge, service can stand up to international size

Felix Erken 6 Jun 2014

Satisfaction with mobile retail stores down

Satisfaction with mobile retail stores down

5 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

Switching brands gets easier online

Switching brands gets easier online

28 May 2014

Managing social media to build trust, conversations

Managing social media to build trust, conversations

Wynand Roos 21 May 2014

[Marketing Indaba: Part 2] Feeling the love: Building brand loyalty in the digisphere

Staff Reporter 19 May 2014

Improving online retail experience with management systems

Improving online retail experience with management systems

16 May 2014

Why customer satisfaction surveys are important

Why customer satisfaction surveys are important

Louise Robinson 2 May 2014

Aki Kalliatakis

Revive customer service over Easter

Aki Kalliatakis 10 Apr 2014

Let's do Biz