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South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

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Free WhatsApp Business incoming service conversations

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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

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Durbanville Hills launches wine club

Durbanville Hills launches wine club

26 Feb 2014

Tips for improving ecommerce customer service

Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

Capturing the heart of customers

Capturing the heart of customers

Andrew Cook 17 Feb 2014

International customer centricity solutions for Shoprite

International customer centricity solutions for Shoprite

6 Feb 2014

Importance of dynamics in the customer era

Importance of dynamics in the customer era

6 Feb 2014

Communication vital in retaining customers

Communication vital in retaining customers

Derek Buchanan 29 Jan 2014

Are you a square peg in a round hole?

Are you a square peg in a round hole?

John French 24 Jan 2014

The importance of CEM in building business

The importance of CEM in building business

Steve Briggs 23 Jan 2014

Tips to keep customers happy

Tips to keep customers happy

Aki Kalliatakis 22 Jan 2014

Top five online retail trends for SA

Top five online retail trends for SA

Christy Turner 20 Jan 2014

The future is personalised engagement

The future is personalised engagement

Danette Breitenbach 16 Jan 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Website strategy to enhance customer experience

Website strategy to enhance customer experience

Kele Pule 3 Dec 2013

SA consumers second most satisfied in the world

SA consumers second most satisfied in the world

6 Nov 2013

2013 Bollinger Exceptional Wine Service Award winner

2013 Bollinger Exceptional Wine Service Award winner

4 Nov 2013

When more is not better

When more is not better

Danette Breitenbach 29 Oct 2013

International call centre opens in SA, offers 1000 jobs

International call centre opens in SA, offers 1000 jobs

22 Oct 2013

Get festive edge through technology

Get festive edge through technology

Ian Steyn 22 Oct 2013

Echo-Social launched to leverage social media

Echo-Social launched to leverage social media

18 Oct 2013

Image courtesy of

BPO conference attracts global contact centre giants

11 Oct 2013

Do loyalty programmes work?

Do loyalty programmes work?

Noëleen Bruton 2 Oct 2013

Value added services essential in downturn market

Ian Steyn 1 Oct 2013

McDonald's brings back Mzansi Monopoly

McDonald's brings back Mzansi Monopoly

1 Oct 2013

Jaguar Land Rover appoints customer services director

18 Sep 2013

Go grocery shopping with eBucks

16 Sep 2013

567 Cape Talk and SAGE looking for Cape Town's best small businesses

567 Cape Talk and SAGE looking for Cape Town's best small businesses

12 Sep 2013

Image courtesy of Stuart Miles /

Debtor's finance can assist SMEs

Gary Palmer 4 Sep 2013

Ann Cairns and April Nkosi - Soweto site visit

POS go live in rural areas for MasterCard

4 Sep 2013

Thierry Boulanger

Redefining B2B reseller market for electronic technology

3 Sep 2013

Avios launches rewards programme in South Africa

Avios launches rewards programme in South Africa

29 Aug 2013

More news

Durbanville Hills launches wine club

Durbanville Hills launches wine club

26 Feb 2014

Tips for improving ecommerce customer service

Tips for improving ecommerce customer service

Charles Mburugu 19 Feb 2014

Capturing the heart of customers

Capturing the heart of customers

Andrew Cook 17 Feb 2014

International customer centricity solutions for Shoprite

International customer centricity solutions for Shoprite

6 Feb 2014

Importance of dynamics in the customer era

Importance of dynamics in the customer era

6 Feb 2014

Communication vital in retaining customers

Communication vital in retaining customers

Derek Buchanan 29 Jan 2014

Are you a square peg in a round hole?

Are you a square peg in a round hole?

John French 24 Jan 2014

The importance of CEM in building business

The importance of CEM in building business

Steve Briggs 23 Jan 2014

Tips to keep customers happy

Tips to keep customers happy

Aki Kalliatakis 22 Jan 2014

Top five online retail trends for SA

Top five online retail trends for SA

Christy Turner 20 Jan 2014

The future is personalised engagement

The future is personalised engagement

Danette Breitenbach 16 Jan 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Website strategy to enhance customer experience

Website strategy to enhance customer experience

Kele Pule 3 Dec 2013

SA consumers second most satisfied in the world

SA consumers second most satisfied in the world

6 Nov 2013

2013 Bollinger Exceptional Wine Service Award winner

2013 Bollinger Exceptional Wine Service Award winner

4 Nov 2013

When more is not better

When more is not better

Danette Breitenbach 29 Oct 2013

International call centre opens in SA, offers 1000 jobs

International call centre opens in SA, offers 1000 jobs

22 Oct 2013

Get festive edge through technology

Get festive edge through technology

Ian Steyn 22 Oct 2013

Echo-Social launched to leverage social media

Echo-Social launched to leverage social media

18 Oct 2013

Image courtesy of

BPO conference attracts global contact centre giants

11 Oct 2013

Do loyalty programmes work?

Do loyalty programmes work?

Noëleen Bruton 2 Oct 2013

Value added services essential in downturn market

Ian Steyn 1 Oct 2013

McDonald's brings back Mzansi Monopoly

McDonald's brings back Mzansi Monopoly

1 Oct 2013

Jaguar Land Rover appoints customer services director

18 Sep 2013

Go grocery shopping with eBucks

16 Sep 2013

567 Cape Talk and SAGE looking for Cape Town's best small businesses

567 Cape Talk and SAGE looking for Cape Town's best small businesses

12 Sep 2013

Image courtesy of Stuart Miles /

Debtor's finance can assist SMEs

Gary Palmer 4 Sep 2013

Ann Cairns and April Nkosi - Soweto site visit

POS go live in rural areas for MasterCard

4 Sep 2013

Thierry Boulanger

Redefining B2B reseller market for electronic technology

3 Sep 2013

Avios launches rewards programme in South Africa

Avios launches rewards programme in South Africa

29 Aug 2013

Profiting from priceless customer complaints

Colyn Dee 28 Aug 2013

Toshiba rewards resellers with cash incentives

27 Aug 2013

What's good for the bakery is good for the supplier

8 Aug 2013

Lufthansa ups services for the family

Lufthansa ups services for the family

7 Aug 2013

Flux Trends' latest trend report explores lack of trust

Flux Trends' latest trend report explores lack of trust

2 Aug 2013

Know thy customer! Is it easier said than done?

Nicole Zetler 29 Jul 2013

Loyalty programme winning market segments

29 Jul 2013

Internet access top priority for global travellers

19 Jul 2013

Retailers' loyalty programmes indicate consumer fickleness

Retailers' loyalty programmes indicate consumer fickleness

17 Jul 2013

SA private medical aids not really all that different in customer satisfaction

SA private medical aids not really all that different in customer satisfaction

10 Jul 2013

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