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South Africa to welcome new private university by 2026

Why South African advertising needs to rediscover its storytelling roots

Stefanie Davis

Free WhatsApp Business incoming service conversations

Blue Label Media partners with African Bank to roll out new corporate identity across 155 buses

News24 journalists take top honours in 2024 Vodacom Journalist of the Year Awards

Copper could cure Murray & Roberts cold after De Beers diamond cough

Lindsey Schutters

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Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP system

Say goodbye to spreadsheet headaches: Why now is the time to upgrade to an ERP systemAnton Oosthuizen, QuickEasy Software

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audienceCezanne Joynt

Cezanne Joynt, is the client services manager at Achievement Awards Group.

Why personalisation trumps segmentation in understanding your audience

By Cezanne Joynt 6 Nov 2024

Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

29 Oct 2024

More news

Retailing faces a new reality... are shops, shoppers ready?

Retailing faces a new reality... are shops, shoppers ready?

Rafi Leigh 16 Aug 2011

FNB products find favour with consumers

FNB products find favour with consumers

12 Aug 2011

Interactive Voice Response improves banks' calling volume

10 Aug 2011

Reduce prices through online interaction

Reduce prices through online interaction

19 Jul 2011

To be truly customer-centric, you may need to change your conversations

Christopher J. Bucholtz 7 Jul 2011

FNB extends free data offer

3 Jul 2011

Issa Sikiti da Silva

Consumers rule! Stay ahead with self-service kiosks, digital signage

Issa Sikiti da Silva: @sikitimedia 29 Jun 2011

Visa launches new programme

Visa launches new programme

29 Jun 2011

Auto & General wins Ombudsman award

29 Jun 2011

Tomorrow's entrepreneurs have to be socially agile if they are to survive

Tomorrow's entrepreneurs have to be socially agile if they are to survive

28 Jun 2011

New Accpac releases features e-marketing, iPhone and social media integrations

New Accpac releases features e-marketing, iPhone and social media integrations

27 Jun 2011

Voice capturing mitigates risk, boosts performance

Voice capturing mitigates risk, boosts performance

Kgabo Badimo 24 Jun 2011

Bye-bye contact centre - hello customer management centre

Bye-bye contact centre - hello customer management centre

23 Jun 2011

Softline poised for awards

22 Jun 2011

WASPA new code of conduct aligns with CPA

WASPA new code of conduct aligns with CPA

21 Jun 2011

Second wave of ERP

Second wave of ERP

21 Jun 2011

The view of 'Control' in the contact centre needs to change

The view of 'Control' in the contact centre needs to change

20 Jun 2011

How to lose your customers in three easy steps

How to lose your customers in three easy steps

Lindsay Grubb 7 Jun 2011

Engen accepts FNB eBucks, credit cards

Engen accepts FNB eBucks, credit cards

23 May 2011

The powerful punch of CRM and sales training combined

Steve Carlson 3 May 2011

Redefining internal communication to improve customer service

Redefining internal communication to improve customer service

Daniel Munslow 29 Apr 2011

Absa Contact Centre wins awards

Absa Contact Centre wins awards

21 Apr 2011

Cash Crusaders teams up with Kalahari Ads

Cash Crusaders teams up with Kalahari Ads

21 Apr 2011

Reducing stress is key to financial services providers' success

Reducing stress is key to financial services providers' success

Published by Datamonitor 14 Apr 2011

Doing more with less: social CRM challenge for the mid-sized biz

Christopher J. Bucholtz 13 Apr 2011

New website offers dinner, social calendar

New website offers dinner, social calendar

7 Apr 2011

New benefits for Jet Club members

6 Apr 2011

The real social CRM: more than asking for 'likes'

Larry Augustin & Sean Poulley 5 Apr 2011

Advances in technology will give consumers power over banks by 2020

Advances in technology will give consumers power over banks by 2020

5 Apr 2011

PR practitioners - learn to say No!

PR practitioners - learn to say No!

Richard Linning 31 Mar 2011

More news

Retailing faces a new reality... are shops, shoppers ready?

Retailing faces a new reality... are shops, shoppers ready?

Rafi Leigh 16 Aug 2011

FNB products find favour with consumers

FNB products find favour with consumers

12 Aug 2011

Interactive Voice Response improves banks' calling volume

10 Aug 2011

Reduce prices through online interaction

Reduce prices through online interaction

19 Jul 2011

To be truly customer-centric, you may need to change your conversations

Christopher J. Bucholtz 7 Jul 2011

FNB extends free data offer

3 Jul 2011

Issa Sikiti da Silva

Consumers rule! Stay ahead with self-service kiosks, digital signage

Issa Sikiti da Silva: @sikitimedia 29 Jun 2011

Visa launches new programme

Visa launches new programme

29 Jun 2011

Auto & General wins Ombudsman award

29 Jun 2011

Tomorrow's entrepreneurs have to be socially agile if they are to survive

Tomorrow's entrepreneurs have to be socially agile if they are to survive

28 Jun 2011

New Accpac releases features e-marketing, iPhone and social media integrations

New Accpac releases features e-marketing, iPhone and social media integrations

27 Jun 2011

Voice capturing mitigates risk, boosts performance

Voice capturing mitigates risk, boosts performance

Kgabo Badimo 24 Jun 2011

Bye-bye contact centre - hello customer management centre

Bye-bye contact centre - hello customer management centre

23 Jun 2011

Softline poised for awards

22 Jun 2011

WASPA new code of conduct aligns with CPA

WASPA new code of conduct aligns with CPA

21 Jun 2011

Second wave of ERP

Second wave of ERP

21 Jun 2011

The view of 'Control' in the contact centre needs to change

The view of 'Control' in the contact centre needs to change

20 Jun 2011

How to lose your customers in three easy steps

How to lose your customers in three easy steps

Lindsay Grubb 7 Jun 2011

Engen accepts FNB eBucks, credit cards

Engen accepts FNB eBucks, credit cards

23 May 2011

The powerful punch of CRM and sales training combined

Steve Carlson 3 May 2011

Redefining internal communication to improve customer service

Redefining internal communication to improve customer service

Daniel Munslow 29 Apr 2011

Absa Contact Centre wins awards

Absa Contact Centre wins awards

21 Apr 2011

Cash Crusaders teams up with Kalahari Ads

Cash Crusaders teams up with Kalahari Ads

21 Apr 2011

Reducing stress is key to financial services providers' success

Reducing stress is key to financial services providers' success

Published by Datamonitor 14 Apr 2011

Doing more with less: social CRM challenge for the mid-sized biz

Christopher J. Bucholtz 13 Apr 2011

New website offers dinner, social calendar

New website offers dinner, social calendar

7 Apr 2011

New benefits for Jet Club members

6 Apr 2011

The real social CRM: more than asking for 'likes'

Larry Augustin & Sean Poulley 5 Apr 2011

Advances in technology will give consumers power over banks by 2020

Advances in technology will give consumers power over banks by 2020

5 Apr 2011

PR practitioners - learn to say No!

PR practitioners - learn to say No!

Richard Linning 31 Mar 2011

Financial advisors can benefit by reaching out to women, reports Mintel

Financial advisors can benefit by reaching out to women, reports Mintel

30 Mar 2011

New consumer, new attitude

Dave Nemeth 29 Mar 2011

Stevie Awards call for entries

Stevie Awards call for entries

25 Mar 2011

Pick n Pay launches loyalty programme

Pick n Pay launches loyalty programme

18 Mar 2011

Nedbank reintroduces longer banking hours

16 Mar 2011

The case for moving contact centres to hosted call centres

The case for moving contact centres to hosted call centres

Bruce von Maltitz 15 Mar 2011

Missed customer loyalty opportunities

Christopher J. Bucholtz 8 Mar 2011

Marketing in the new legislation

Marketing in the new legislation

Godfrey Parkin 7 Mar 2011

Ivan Fernandes appointed global director, MediaCom

Ivan Fernandes appointed global director, MediaCom

7 Mar 2011

Etihad opens new premium lounge in Dublin

Etihad opens new premium lounge in Dublin

16 Feb 2011

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