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Workshops for the travel industry in 2014

8 Jan 2014

Every tourism and hospitality establishment has its own plans for 2014; whether you are planning on increasing sales or offering more products to your guests, it all comes down to one thing: customer service.

Image: www.freedigitalphotos.net

Travelling Mystery Guest, a hospitality and tourism consultancy company offering workshops, customer journey evaluations and PR opportunities, will be kicking offyear with workshops focusing on South African hospitality, customer service and social media within the travel industry. Guest houses, B&Bs, lodges, hotel groups, restaurants and even self-catering facilities will be able to learn more about the importance of linking social media with customer service and the changes in the average traveller's purchasing habits.

Workshops will be presented by the company's founder, Renate de Villiers, and January's venue is the Africlassic River Lodge, Rivonia.

Workshops for January and February:

Johannesburg:

23 January: And that's why the customer is in charge!

30 January: Exceeding your customer's expectations without too much effort.

6 February: Creating and sharing compelling content.

7 February: "Face" the "book" of social marketing.

13 February: "Tweet" your heart out!

14 February: Google+ and LinkedIn for your small business.

Pretoria:

20 February: Creating and sharing compelling content.

21 February: "Face" the "book" of social marketing.