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Retail News South Africa

Location vital in successful franchising

Many people looking to open a business forget the golden rule of real estate - location, location, location. This is especially true for businesses that rely heavily on daily traffic in order to meet certain turnover objectives and even more so, when the stock that needs to be moved is perishable.
Location vital in successful franchising
© davooda - Fotolia.com

This is even more evident in the case of franchising, where a constant flow of sales is needed for the franchisee to stay afloat. Here are some key factors to take into account on choosing the correct location and what aspects to take into consideration when making that decision.

Whilst different franchises will have different requirements for their locations, based on their target market, here are some factors for franchisees serving the LSM 3-7 target market.

  • The population of the area - The area needs to be occupied with enough people who have a demand for the product. If the population is not high enough, the establishment of a store cannot be justified as the store will not see enough feet through its doors to keep the business afloat.
  • Accessibility and visibility of the store - These two factors work together as it is important to ensure that a store has maximum visibility, is convenient to reach and not out of the way. In an age where instant gratification is of prime importance to consumers, brands need to have maximum visibility and accessibility to gain and retain a customer's loyalty.
  • Foot traffic in the area - This is important as passing trade needs to be kept constant; the higher the number of customers who move through the area, the better for the store who needs constant sales to be successful.
  • Proximity of local transport - Drop off zones for local transport are very important to many brands. As the majority of customers might not have private transport, these drop off areas need to be considered as they will ensure greater foot traffic. Once again, if the store is out of their way or far for them to reach, the store will not be visited as often.
  • Proximity of other stores in the group - It is important to also bear in mind that stores within the same group cannot be situated too close to one another, as the success of the one store could be to the detriment of the other (should customers prefer one store above the other). It is important take note that while franchisees operate individual business units, all work together under the same brand and to the benefit (or downfall) of the entire group.

Aside from some criteria that need to be met, the site also needs to meet the specifications of the brand identity, to ensure brand consistency is always realised. All sites will have to conform to certain profiles as determined by the analysis of existing successful businesses. Only once all these needed factors have been weighed up, will the franchisee be ready to secure the location and start building the business.

About Werner Hedder

Werner Hedder is the national operations manager of The Fish & Chip Co.
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