Food & bev. services News South Africa

Upton Hall joins Three Cities Exceptional Hotels

Upton Hall, one of Durban's premier 1930s-style mansions and now a boutique guesthouse has been added to the Three Cities' Exceptional Collection of hotels.
Upton Hall joins Three Cities Exceptional Hotels

A mix of old world sophistication and modern day Afro-chic, the house was transformed by combining distinctive features, such as a magnificent chandelier, grand staircase and a cigar lounge, with modern day essentials, such as electronic access and state-of-the art security.

Additional features include individually furnished suites, a gym complete with change rooms and a steam room as well as the option of a personal trainer and a well-equipped boardroom for business travellers.

According to Three Cities' chief executive, Mike Lambert, strict selection criteria are applied when selecting hotels that are included in the Exceptional Collection. These apply not just to décor and design, but also to hospitality industry staples such as service.

Exclusive operations make sense in tough economic times

He said that in tough economic times, it made sense for exclusive operations, such as this to conclude management agreements with trusted brands, as there were a great deal of synergies that could be realised. The hotel group takes care of practicalities such as reservations and marketing, while owners focus on the finer details.

Lambert explained that 24 years of hospitality management and marketing expertise, a seamless booking and reservation system, a dedicated call centre and extensive national and international marketing were just some of the benefits for those who were aligned with the group.

"The group's extensive investment in a digital reservation platform encompassing real time connection to each resort's reservation system, a dedicated call centre, online booking engine as well as direct links into several online travel agencies and other API and GDS channels would ordinarily be out of the reach of smaller, exclusive operations," he concluded.

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