Industries

All industriesAgricultureAutomotiveConstruction & EngineeringEducationEnergy & MiningEntrepreneurshipESG & SustainabilityFinanceHealthcareHR & ManagementICTLegalLifestyleLogistics & TransportManufacturingMarketing & MediaPropertyRetailTourism & Travel

Features

PendoringIMC ConferenceLoeriesWomen's MonthCannes LionsBizTrendsOrchids and Onions#StartupStoryMore Sections..

News

Industries

Companies

Jobs

Events

People

Video

Audio

Galleries

My Biz

Submit content

My Account

Advertise

CRM News South Africa

#YouthMonth

SPONSORED BY:

More...

Subscribe & Follow

Advertise your job ad
    Submit a job ad >>

    Elections 2024

    The Weekly Update EP:08 - The Votes Are In! But Where Too Now?

    The Weekly Update EP:08 - The Votes Are In! But Where Too Now?

    sona.co.za

    Trending

    2 days 7 days 30 days By Industry
    Search jobs

    Jobs

    More jobsSubmit a jobOpen account
    The Salesforce World Tour attracted over 2,000 attendees.
    Salesforce world tour comes to SA with $5.8bn growth projected 
    Understand what customers value, rather than price
    Understand what customers value, rather than price

    By Warren Hawkins 4 Jun 2024

    A clever way to improve service delivery
    A clever way to improve service delivery

    By Ryan Falkenberg 24 May 2024

    Company news
    More | Submit
    Bernini #Gloments and Glamour Magazine partner to elevate female experiences
    Heineken BeveragesBernini #Gloments and Glamour Magazine partner to elevate female experiences
    2 days
    Savanna Premium Cider is No. 1 in the world. Siyavanna South Ahh
    Heineken BeveragesSavanna Premium Cider is No. 1 in the world. Siyavanna South Ahh
    3 days
    Survival of the fittest: How the media apocalypse is forcing PR and marketing to reinvent themselves
    Hook, Line & SinkerSurvival of the fittest: How the media apocalypse is forcing PR and marketing to reinvent themselves
    5 Jun 2024
    Bernini's ‘Audacity To Be’ campaign encourages women to make the first move
    Heineken BeveragesBernini's ‘Audacity To Be’ campaign encourages women to make the first move
    5 Jun 2024
    Sorbet and Motherkind unveil the ultimate KiddieKind nutritional shake
    OnPoint PRSorbet and Motherkind unveil the ultimate KiddieKind nutritional shake
    4 Jun 2024
    ConnectRetail: Harnessing AI to enhance retail operations in South Africa
    MegaVision MediaConnectRetail: Harnessing AI to enhance retail operations in South Africa
    4 Jun 2024
    Sandton City wins big at Global Awards in Vegas
    Taryn Louch CreativeSandton City wins big at Global Awards in Vegas
    4 Jun 2024
    PDC wins Distributor of the Year at Honeywell Elevate Antalya 2024 Awards
    PDCPDC wins Distributor of the Year at Honeywell Elevate Antalya 2024 Awards
    4 Jun 2024
    Sappi Southern Africa launches innovative aquaponics venture
    SappiSappi Southern Africa launches innovative aquaponics venture
    3 Jun 2024
    Prepare your brand for the future with this not-so-average agency
    Style IDPrepare your brand for the future with this not-so-average agency
    3 Jun 2024
    Toughees announces winners of ‘Made Tough’ School Fee Competition
    BataToughees announces winners of ‘Made Tough’ School Fee Competition
    3 Jun 2024
    Ogilvy and KFC break history with it’s secret recipe
    Ogilvy South AfricaOgilvy and KFC break history with it’s secret recipe
    30 May 2024
    Source:
    The power of customer-centricity: Building profitability in SMEs

      20 May 2024

    5 tips to build personalised engagement with your customers
    5 tips to build personalised engagement with your customers

    16 May 2024

    Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores
    6 lessons small online retailers can learn from big-name online retail stores

      3 May 2024

    Widespread adoption of AI is shaping next-gen customer service
    Widespread adoption of AI is shaping next-gen customer service

      26 Apr 2024

    SA scoops 8 International Loyalty Awards
    SA scoops 8 International Loyalty Awards

    25 Apr 2024

    5 benefits of rewards programmes
    5 benefits of rewards programmes

    24 Apr 2024

    Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
    Marketers say goodbye to cookies, hello to first-party data

    19 Apr 2024

    Navigating the future of customer loyalty
    Navigating the future of customer loyalty

      15 Apr 2024

    4 business trends to navigate the economic future
    4 business trends to navigate the economic future

    10 Apr 2024

    Exclusive: How to successfully market your brand with significant calendar days
    Exclusive: How to successfully market your brand with significant calendar days

      26 Mar 2024

    The transformative power of a well-designed rewards programme
    The transformative power of a well-designed rewards programme

      14 Mar 2024

    Show more

    Latest jobs

    More news

    Understand what customers value, rather than price
    Understand what customers value, rather than price

     4 Jun 2024

    A clever way to improve service delivery
    A clever way to improve service delivery

     24 May 2024

    Source:
    The power of customer-centricity: Building profitability in SMEs

     20 May 2024

    5 tips to build personalised engagement with your customers
    5 tips to build personalised engagement with your customers

    16 May 2024

    Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores
    6 lessons small online retailers can learn from big-name online retail stores

     3 May 2024

    Widespread adoption of AI is shaping next-gen customer service
    Widespread adoption of AI is shaping next-gen customer service

     26 Apr 2024

    SA scoops 8 International Loyalty Awards
    SA scoops 8 International Loyalty Awards

    25 Apr 2024

    5 benefits of rewards programmes
    5 benefits of rewards programmes

    24 Apr 2024

    Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand
    Marketers say goodbye to cookies, hello to first-party data

    19 Apr 2024

    Navigating the future of customer loyalty
    Navigating the future of customer loyalty

     15 Apr 2024

    4 business trends to navigate the economic future
    4 business trends to navigate the economic future

    10 Apr 2024

    Exclusive: How to successfully market your brand with significant calendar days
    Exclusive: How to successfully market your brand with significant calendar days

     26 Mar 2024

    The transformative power of a well-designed rewards programme
    The transformative power of a well-designed rewards programme

     14 Mar 2024

    5 dos and don’ts to secure customer loyalty
    5 dos and don’ts to secure customer loyalty

    ,  12 Mar 2024

    AI has positively transformed CX - Experian report
    AI has positively transformed CX - Experian report

    6 Mar 2024

    Driving customer-centricity through harmonising insights, strategy, and operational implementation
    Driving customer-centricity through harmonising insights, strategy, and operational implementation

    React Customer Research 20 Feb 2024

    The future of conversational chat channels in SA
    The future of conversational chat channels in SA

     19 Feb 2024

    The crucial role of frontline retail workers in shaping customer experience
    The crucial role of frontline retail workers in shaping customer experience

     14 Feb 2024

    From prospect to profit – why sales, CRM, and service desk software matters
    From prospect to profit – why sales, CRM, and service desk software matters

    ,  13 Feb 2024

    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa
    Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

    OriginalNerdsZA 12 Feb 2024

    7 skills every CX interviewer needs
    7 skills every CX interviewer needs

     12 Feb 2024

    Businesses and consumers must protect personal data in the digital era
    Businesses and consumers must protect personal data in the digital era

    8 Feb 2024

    Why businesses should leverage click-to-chat ads for real-time customer interaction
    Why businesses should leverage click-to-chat ads for real-time customer interaction

     6 Feb 2024

    #BizTrends2024: Navigating the evolving retailing landscape in SSA
    #BizTrends2024: Navigating the evolving retailing landscape in SSA

     6 Feb 2024

    All the Salesforce Customer Appreciation Awards 2024 winners
    All the Salesforce Customer Appreciation Awards 2024 winners

    1 Feb 2024

    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024
    #BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

     22 Jan 2024

    Survey reveals AI can significantly improve service and support
    Survey reveals AI can significantly improve service and support

    18 Jan 2024

    Talking to chatbots sucks, but it doesn’t have to
    Talking to chatbots sucks, but it doesn’t have to

     17 Jan 2024

    A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.
    Apple’s decision to bring RCS to the iPhone is big boost to business revenue

     8 Jan 2024

    Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
    Retail 2024: People the biggest trend and the biggest lesson

     5 Jan 2024

    Can you live up to your customers’ value expectations?
    Can you live up to your customers’ value expectations?

     18 Dec 2023

    Unleashing the true value of customers
    Unleashing the true value of customers

     13 Dec 2023

    Image source: Andrea Piacquadio from
    How to keep staff motivated this festive season

    12 Dec 2023

    Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption
    The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

    12 Dec 2023

    Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
    Developing advanced attribution models for the entire customer journey - online to offline

     7 Dec 2023

    Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries
    #BlackFriday: Consumers under strain; swop luxury items for everyday items

    5 Dec 2023

    Biz Most Read Award winners November 2023
    Biz Most Read Award winners November 2023

     1 Dec 2023

    Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
    Fuel stations: More than pumps and prices - brand temples for CX

     30 Nov 2023

    Cost of living hits businesses hard, but good CX could be the saving grace
    Cost of living hits businesses hard, but good CX could be the saving grace

    29 Nov 2023

    How can banks turn stressful Black Fridays into a customer service win?
    How can banks turn stressful Black Fridays into a customer service win?

     21 Nov 2023

    Show more

    Let's do Biz