Poor customer service | Bizcommunity

News

Hellopeter celebrates 24 years with R20K monthly giveaway

Marketing & Media

Hellopeter celebrates 24 years with R20K monthly giveaway

Issued by Hellopeter 20 May 2024

Marketing & Media

With higher fees and more ads, streaming services are cashing in using the old cable TV tactics

Kathryn Cramer Brownell 10 Jan 2024

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

HR & Management

5 Global macro trends to guide business going forward

19 Oct 2023

Tourism's long-term recovery won't come from short-term thinking

Tourism & Travel

Tourism's long-term recovery won't come from short-term thinking

26 Sep 2023

How to drive sales in 2023 - focus on consumers!

Marketing & Media

How to drive sales in 2023 - focus on consumers!

Issued by Domains.co.za 15 Feb 2023

Telecoms remains the least liked industry in South Africa

ICT

Telecoms remains the least liked industry in South Africa

20 Apr 2022

Make flexibility key to every successful marketing strategy

Marketing & Media

Make flexibility key to every successful marketing strategy

James Bayhack 21 Jul 2021

Can SA telcos win the financial services race?

ICT

Can SA telcos win the financial services race?

Diana Miguel 7 May 2021

#OrchidsandOnions: Change is as good as...

Marketing & Media

#OrchidsandOnions: Change is as good as...

Brendan Seery 16 Feb 2021

The real-time customer

ICT

The real-time customer

Jan Kühn 8 Sep 2020

Retail

SA Digital CX Report: The R1bn lesson in customer advocacy

1 Jul 2020

#BizTrends2020: Reputation management, a more integrated ecosystem

Marketing & Media

#BizTrends2020: Reputation management, a more integrated ecosystem

Daniel Munslow 31 Jan 2020

Retail

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Marketing & Media

Knowledge and emotion are central to the service industry

Issued by Ask Afrika 18 Oct 2018

The taxi industry - don't destroy it, save it!

Logistics & Transport

The taxi industry - don't destroy it, save it!

Vincent Raseroka 11 Mar 2019

Confronting world tourism's changing economic times

Tourism & Travel

Confronting world tourism's changing economic times

Peter E. Tarlow 3 Jan 2019

5 tips to equip your front-line staff for superior service

Retail

5 tips to equip your front-line staff for superior service

3 Dec 2018

Screen grabs from the ad.

Marketing & Media

#OrchidsandOnions: Nike's Caster Semenya ad just does it

Brendan Seery 18 Sep 2018

Customer service remains top of the list

Marketing & Media

Customer service remains top of the list

Werner Theron 4 Sep 2018

Department stores are not doomed - take a look at who's doing it right

Retail

Department stores are not doomed - take a look at who's doing it right

Ruth Marciniak 24 Aug 2018

New parcel service takes on Post Office

Logistics & Transport

New parcel service takes on Post Office

7 May 2018

Why social media sentiment matters, according to UK mobile study

Marketing & Media

Why social media sentiment matters, according to UK mobile study

12 Oct 2017

Professor Adré Schreuder, CEO: Consulta

Finance

Survey: Customer satisfaction is what differentiates life cover providers

5 May 2017

(c) Katarzyna Bialasiewicz -

Marketing & Media

Humans want human touch in customer journey, not bots

20 Mar 2017

(c) Yulia Grogoryeva -

Marketing & Media

How to Instagram as an SME: utilising the platform for local success

Matt Foster 28 Feb 2017

(c) chonlachai panprommas -

Marketing & Media

Improve customer service with app connecting customers, brands in conversations

14 Feb 2017

Combining online chat with human agents transforms customer support online

Marketing & Media

Combining online chat with human agents transforms customer support online

24 Nov 2016

DHL acknowledges importance of customer service for African businesses

Logistics & Transport

DHL acknowledges importance of customer service for African businesses

12 Oct 2016

Importance of customer service for African businesses

Marketing & Media

Importance of customer service for African businesses

10 Oct 2016

SA consumers want to deal with people, not machines

Retail

SA consumers want to deal with people, not machines

28 Jun 2016

Poor customer service equals 17% drop in revenue

HR & Management

Poor customer service equals 17% drop in revenue

12 May 2016

Marketing & Media

How to deal with a brand crisis caused by poor customer service

Diana Costelha 21 Apr 2016

Tips on customer support to keep your clients satisfied and loyal

Marketing & Media

Tips on customer support to keep your clients satisfied and loyal

Kristina Azarenko, Issued by DreamTechie 23 Mar 2016

EchoVC Partners provides seed funding for Nigerian printing start-up

Marketing & Media

EchoVC Partners provides seed funding for Nigerian printing start-up

16 Oct 2015

When driving supply chain performance, visibility is key

Logistics & Transport

When driving supply chain performance, visibility is key

David Telford 28 Jul 2015

Keeping the lights on in your smart building

ICT

Keeping the lights on in your smart building

Marco Da Silva 20 Jul 2015

Bruce von Maltitz

ICT

Is your call centre a take-away joint or a fine-dining experience?

Bruce von Maltitz 20 Apr 2015

Do once customer-driven companies need to lose their customer focus?

Marketing & Media

Do once customer-driven companies need to lose their customer focus?

Aki Kalliatakis 11 Mar 2015

Feelings have no place in business? Customers would disagree

Retail

Feelings have no place in business? Customers would disagree

14 Nov 2014

Web-based package simplifies the collection of cash

ICT

Web-based package simplifies the collection of cash

11 Jul 2014

Switching brands gets easier online

Retail

Switching brands gets easier online

28 May 2014

Consumers in SA 'easily switch to rivals'

Retail

Consumers in SA 'easily switch to rivals'

Evan Pickworth 3 Apr 2014

The importance of CEM in building business

Retail

The importance of CEM in building business

Steve Briggs 23 Jan 2014

[2014 trends] It's time to get the public back in relations

Marketing & Media

[2014 trends] It's time to get the public back in relations

Francois van Dyk 16 Jan 2014

Marketing & Media

Closing the customer service loop

Juliet Newton 12 Sep 2013

360 degrees in training

HR & Management

360 degrees in training

Su-Mari Du Bruyn 20 May 2013