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News

7 types of consumers all business should to get to know

Retail

7 types of consumers all business should to get to know

11 Oct 2024

Now is the time for retailers to prepare for the peak shopping season

Retail

Now is the time for retailers to prepare for the peak shopping season

2 Oct 2024

Dion Chang outlines shifts and trends impacting SA's retail industry

Trends

Dion Chang outlines shifts and trends impacting SA's retail industry

15 Aug 2024

Consumers shift their online buying behaviour

E-commerce

Consumers shift their online buying behaviour

13 Aug 2024

6 strategies TDMC considers to build customer loyalty

CRM, CX, UX

6 strategies TDMC considers to build customer loyalty

Issued by TDMC 30 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

CRM, CX, UX

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

DHL launches Online Shopper Trends Report 2024

Trends

DHL launches Online Shopper Trends Report 2024

22 Jul 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

Research

6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

E-commerce

South African online shoppers favour fashion and food in digital cart

15 Jul 2024

How to scale your fulfilment capacity to meet growing customer demand

E-commerce

How to scale your fulfilment capacity to meet growing customer demand

26 Jun 2024

Bob Group brings smart locker, counter delivery services to KZN

Retail Services

Bob Group brings smart locker, counter delivery services to KZN

16 May 2024

How digitisation is shaping retail finance

Technology

How digitisation is shaping retail finance

Jason Sive 7 May 2024

3 ways to maximise your new e-commerce website

E-commerce

3 ways to maximise your new e-commerce website

Issued by Domains.co.za 29 Apr 2024

Cash finds itself 'virtually' out of fashion

Banking & Finance

Cash finds itself 'virtually' out of fashion

Nicola Allen 11 Apr 2024

E-commerce surge spells opportunity for SA's SME transporters

Logistics & Transport

E-commerce surge spells opportunity for SA's SME transporters

Justin Manson 11 Apr 2024

Research

20 key trends from VML's Tomorrow’s Commerce report

28 Mar 2024

Businesses invited to participate in the 2024 South African Customer Experience Research Report

CRM, CX, UX

Businesses invited to participate in the 2024 South African Customer Experience Research Report

Issued by Rogerwilco 26 Mar 2024

Rahul Jain, CEO and co-founder of Peach Payments

E-commerce

Nedbank EFT option now available through Peach Payments

7 Mar 2024

H&M South Africa and Superbalist celebrate 1 year partnership

Fashion & Homeware

H&M South Africa and Superbalist celebrate 1 year partnership

21 Feb 2024

Revolutionising retail store planning in SA’s clothing industry

Retail

Revolutionising retail store planning in SA’s clothing industry

Craig Schwabe 18 Dec 2023

Digital experiences will make or break the holiday season for retailers in 2023

Retailers

Digital experiences will make or break the holiday season for retailers in 2023

James Harvey 24 Nov 2023

The business of Black Friday: 3 strategies for SMEs to boost sales

SMEs

The business of Black Friday: 3 strategies for SMEs to boost sales

Issued by Business Partners Limited 22 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?

Banking & Finance

How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement

CRM

Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

Online shoppers abandon a purchase if delivery options not available

E-commerce

Online shoppers abandon a purchase if delivery options not available

17 Oct 2023

Isaac Akanni, customer growth manager for Africa at Infobip Nigeria

E-commerce

A guide to mastering customer touchpoints for retail success

Isaac Akanni 13 Oct 2023

Local retailers must up their game or risk losing customers to 'fast fashion'

Retailers

Local retailers must up their game or risk losing customers to 'fast fashion'

Faheem Hoosen 29 Sep 2023

E-commerce growth in SA was inevitable. Source: Andrea Picqaudio/Pexels

Services

What is driving the e-commerce surge in SA?

22 Aug 2023

Source: Takealot Takealot.com is trialling its first-ever on-demand service, TakealotNow that will deliver within the hour

E-commerce

Takealot.com trials first-ever on-demand service, TakealotNow

15 Aug 2023

Mark Mwongela, sales development director for PayPal, Africa.

E-commerce

PayPal's 4 tips to enhance buyer experience on payment platforms

10 Aug 2023

Image supplied. This year for the first time, local FMCG e-commerce growth specifically is expected to outstrip total e-commerce growth

E-commerce

Can local FMCG e-commerce still deliver?

14 Jul 2023

Image source: Kindel Media from

E-commerce

How retailers can make the most of SA's burgeoning e-commerce market

Joel Bronkowski 10 Jul 2023

Logistics is adapting to the changing business landscape. Here's how

Logistics & Transport

Logistics is adapting to the changing business landscape. Here's how

Natasha Parmanand 6 Jul 2023

FMCG

South African retailers excel in promotions, customer service lags

9 Jun 2023

Source: 123RF/ra2studio

Trends

#EcomAfrica: How the rise of paytech is reshaping cross-border payments

Katja Hamilton 28 Apr 2023

How age, gender and education are influencing online retail adoption in SA - study

Research

How age, gender and education are influencing online retail adoption in SA - study

1 Mar 2023

How SA's cash-constrained consumers are shifting shopping habits to save on costs

Research

How SA's cash-constrained consumers are shifting shopping habits to save on costs

20 Feb 2023

Source: ©jewhyte -

E-commerce

Launch date revealed for H&M South Africa's online debut

16 Feb 2023

5 e-commerce trends for 2023

Trends

5 e-commerce trends for 2023

Bennet Otoo 23 Jan 2023

#BizTrends2023: What's next for payments in Africa?

Trends

#BizTrends2023: What's next for payments in Africa?

Karen Nadasen 19 Jan 2023

Scott Thwaites. Source: Supplied.

Digital

#BizTrends2023: Digital players see golden opportunity in community commerce

Scott Thwaites 10 Jan 2023

What's topping shopper wish lists this festive season? Discounts!

Research

What's topping shopper wish lists this festive season? Discounts!

28 Nov 2022

Updated: SA retail brands reveal plans for Black Friday 2022

Retail

Updated: SA retail brands reveal plans for Black Friday 2022

Lauren Hartzenberg 21 Nov 2022

Don't be blinded by Black Friday - your customers aren't

E-commerce

Don't be blinded by Black Friday - your customers aren't

Craig Hannabus, Issued by Rogerwilco 18 Nov 2022

How online SMEs can manage Black Friday logistics

Logistics & Transport

How online SMEs can manage Black Friday logistics

11 Nov 2022

New report reveals the leading brands that hackers imitate the most

Cybersecurity

New report reveals the leading brands that hackers imitate the most

26 Oct 2022