All industries Section
Submit newsAdvertiseSubscribe
Agriculture
Automotive
Construction & Engineering
Education
Energy & Mining
Entrepreneurship
ESG & Sustainability
Finance
Healthcare
HR & Management
ICT
Legal
Lifestyle
Logistics & Transport
Manufacturing
Marketing & Media
Property
Retail
Tourism & Travel

News

Industries

Companies

Jobs

Events

People

Video

Audio

Galleries

My Biz

Submit content

My Account

Advertise

Customer-centric approach | Bizcommunity

News

Image source: Ion Chiosea –
Legal
Debarments reveal systemic issues within the financial services industry

Jean-Paul Rudd 2 Jul 2024

Samsung South Africa’s latest screen line-up unboxed, bringing a new era of Samsung AI TV
ICT
Samsung South Africa’s latest screen line-up unboxed, bringing a new era of Samsung AI TV

Issued by Samsung South Africa 24 Jun 2024

Zando reaches 12-year milestone in e-commerce space
Retail
Zando reaches 12-year milestone in e-commerce space

20 Jun 2024

Lessons learned from successful SMEs in South Africa over the past 27 years
Entrepreneurship
Lessons learned from successful SMEs in South Africa over the past 27 years

Issued by Pnet 19 Jun 2024

Food Lover’s enters R9.6bn pet food market partnership with VetsMart
Retail
Food Lover’s enters R9.6bn pet food market partnership with VetsMart

6 May 2024

Train to retain: 10 ways to maximise training and talent retention on the frontline
HR & Management
Train to retain: 10 ways to maximise training and talent retention on the frontline

Issued by Digemy 1 Feb 2024

Case study: Jockey SA's e-commerce evolution
Retail
Case study: Jockey SA's e-commerce evolution

Bruce McMurray 11 Apr 2024

New look for Nicci Boutiques at Nicolway Bryanston
Retail
New look for Nicci Boutiques at Nicolway Bryanston

4 Apr 2024

Location intelligence is the secret weapon of data-driven banking
Finance
Location intelligence is the secret weapon of data-driven banking

Issued by AfriGIS 13 Mar 2024

Source:
Property
Pam Golding shines at the International Property Awards

1 Mar 2024

Absa declares bold new business and brand promise across all of its markets
Marketing & Media
Absa declares bold new business and brand promise across all of its markets

Issued by OnPoint PR 23 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa
Entrepreneurship
Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

Issued by OriginalNerdsZA 12 Feb 2024

Motherland OMNi brand experience manager Molly Xulu on mastering the evolving media landscape
Marketing & Media
Motherland OMNi brand experience manager Molly Xulu on mastering the evolving media landscape

Issued by Motherland OMNi 22 Jan 2024

Connecting the dots: Unveiling the dynamics of consumer switching in South Africa's telco industry
Marketing & Media
Connecting the dots: Unveiling the dynamics of consumer switching in South Africa's telco industry

Issued by KLA 17 Jan 2024

Consumer Insights Agency, KLA, reveals the results of the 3rd Quarterly Buzz Report
Retail
Consumer Insights Agency, KLA, reveals the results of the 3rd Quarterly Buzz Report

Issued by KLA 23 Nov 2023

Navigating pet insurance successfully in a doggy-doggy world
Finance
Navigating pet insurance successfully in a doggy-doggy world

Issued by MediPet 20 Nov 2023

The evolution of customer loyalty programmes
Retail
The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

How to build brand equity among customers
Retail
How to build brand equity among customers

17 Oct 2023

Rocketseed unveils brand refresh to lead in one-to-one email marketing
Marketing & Media
Rocketseed unveils brand refresh to lead in one-to-one email marketing

Issued by Rocketseed 26 Sep 2023

Image source: kenishirotie –
Retail
How can you help them? Tips to creating a customer-centric business

26 Jul 2023

The event will be held in August. Source: Supplied.
Retail
4 key insights from leading brands in the CX industry

26 Jul 2023

3 shopper profiles decoded
Retail
3 shopper profiles decoded

Issued by Smart Media 25 Jul 2023

Source:
Finance
Traditional SA banking fraught with dated technology, dated thinking: can the cloud and AI help?

Marius Van Den Berg 26 Jul 2023

Techsys Digital and Takealot grab 12 Bookmarks finalists
Marketing & Media
Techsys Digital and Takealot grab 12 Bookmarks finalists

Issued by Techsys Digital 29 Jun 2023

Image source: Ketut Subiyanto from
Retail
8 tips for successful retail training

Michael Hanly 26 Jun 2023

Vodacom CCO Jorge Mendes joins Cell C as CEO
ICT
Vodacom CCO Jorge Mendes joins Cell C as CEO

15 Jun 2023

Is it time for South Africans to switch the channel from DStv?
Tourism & Travel
Is it time for South Africans to switch the channel from DStv?

Anton Gillis 23 Feb 2023

Pieter Vermeulen, CEO, Crossroads
Logistics & Transport
Crossroads appoints new CEO

11 Jan 2023

Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit
Marketing & Media
A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

Design thinking proves game changer for SA tech start-up
ICT
Design thinking proves game changer for SA tech start-up

Issued by Hasso Plattner d-school Afrika 8 Jul 2022

Supplied. Nikita Achadinha, BMW brand manager at BMW Group South Africa
Marketing & Media
BMW: Transforming to a digital, customer-centric approach

Danette Breitenbach 31 May 2022

Supplied. Nine out of 10 retailers want to improve the customer journey as part of their marketing strategy
Retail
Customer experience: the new battleground for retailers and brands

12 May 2022

Gathering customer data effectively to create great customer experiences
Marketing & Media
Gathering customer data effectively to create great customer experiences

Paula Sartini 25 Nov 2021

Understanding customer-centric content marketing for better email engagement
Marketing & Media
Understanding customer-centric content marketing for better email engagement

Candice Lee Reeves, Issued by Everlytic 27 Oct 2021

Source: © avemario
Finance
Banks: transform digitally or die

15 Sep 2021

In-housing could be the answer to creating a great customer experience
Marketing & Media
In-housing could be the answer to creating a great customer experience

Reagen Kok 12 Aug 2021

Charting a course for the next 20 years of CyberCellar
Retail
Charting a course for the next 20 years of CyberCellar

Lauren Hartzenberg 21 Jun 2021

Marketing & Media
The power of using Segmentation and Personas in marketing and defining the role of both

Issued by Clockwork 21 May 2021

8 post-Covid grocery retail survival strategies
Retail
8 post-Covid grocery retail survival strategies

Semona Pillay 13 May 2021

Credit:
Retail
Beyond tech: Here's where the competitive edge is at for online retailers

Jonathan Hurvitz 7 May 2021

Trust - a competitive differentiator in retail banking
Finance
Trust - a competitive differentiator in retail banking

Mornay Roberts-Lombard 6 May 2021

#BehindtheBrandManager: Dr Andrew Golding of the Pam Golding Property group
Property
#BehindtheBrandManager: Dr Andrew Golding of the Pam Golding Property group

Sindy Peters 15 Apr 2021

Next

Let's do Biz