Customer service strategy | Bizcommunity

Customer service strategy | Bizcommunity

News

Unlocking collaboration for exceptional customer experience

CRM

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

FMCG

South African retailers excel in promotions, customer service lags

9 Jun 2023

Source: ©Anawat sudchanham -

CRM

5 reasons why superior customer service is critical to success

Nadia Coetzer 14 Apr 2023

How to optimise customer service in line with the new WhatsApp pricing

Services

How to optimise customer service in line with the new WhatsApp pricing

11 Nov 2021

How to improve your digital customer service strategy

CRM, CX, UX

How to improve your digital customer service strategy

Ndagi Job Goshi 19 Apr 2021

Growth strategies that work to scale your business

How To Start Up

Growth strategies that work to scale your business

Chris Legazpi 22 Oct 2019

Research

Ask Afrika to deliver best practice in customer experience management

Issued by Ask Afrika 15 May 2018

Chatbots as part of an integrated customer service strategy

Technology

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Organisations increasing levels of professionalism of contact centres

CRM, CX, UX

Organisations increasing levels of professionalism of contact centres

28 Jul 2016

From reach to resolution: A social customer service story

CRM, CX, UX

From reach to resolution: A social customer service story

Andrew Felbert 28 Sep 2015

Technology has yet to change key business tool - customer service

CRM

Technology has yet to change key business tool - customer service

Natalie Maroun 7 Nov 2014

The importance of data and analytics in customer service

Data & Analytics

The importance of data and analytics in customer service

4 Sep 2014

Network

Mind shift needed on contact centre quality measurement

30 Sep 2013