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News

Loyalty programmes: The move to digital engagement

Retail

Loyalty programmes: The move to digital engagement

Len Lubbe 24 Jun 2024

Marketing & Media

MultiChoice slides into annual loss

Nqobile Dludla 13 Jun 2024

Marketing & Media

The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

Better understanding of the long-term consumer landscape can improve marketing effectiveness

Marketing & Media

Better understanding of the long-term consumer landscape can improve marketing effectiveness

David Blyth, Issued by Delta Victor Bravo 8 May 2024

Widespread adoption of AI is shaping next-gen customer service

Retail

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

South African retailers have arrived at an e-commerce crossroads

Marketing & Media

South African retailers have arrived at an e-commerce crossroads

Zak Haeri, Issued by GfK – An NIQ Company 24 Apr 2024

Marketing & Media

20 key trends from VML's Tomorrow’s Commerce report

28 Mar 2024

Marketing & Media

AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

What will be impacting shoppers and retailers as 2024 unfolds?

Retail

What will be impacting shoppers and retailers as 2024 unfolds?

Serena Ho 14 Mar 2024

5 dos and don’ts to secure customer loyalty

Marketing & Media

5 dos and don’ts to secure customer loyalty

Nick Durrant, Issued by Bluegrass Digital 12 Mar 2024

5 trends driving change in SA’s retail industry

Retail

5 trends driving change in SA’s retail industry

Regan Adams 26 Feb 2024

7 skills every CX interviewer needs

Retail

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Embracing the social commerce wave

Retail

Embracing the social commerce wave

17 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

Retail

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Report shows that 5G users in SA are more satisfied

ICT

Report shows that 5G users in SA are more satisfied

27 Nov 2023

4 tips to prepare your small business for Black Friday

Entrepreneurship

4 tips to prepare your small business for Black Friday

Ben Bierman, Issued by Business Partners Limited 23 Nov 2023

Beat the Black Friday business blues with this 4 point checklist

Retail

Beat the Black Friday business blues with this 4 point checklist

23 Nov 2023

Retaining and growing customers in a tough economic climate

Retail

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

4 ways to boost sales and win customers this festive season

Retail

4 ways to boost sales and win customers this festive season

6 Nov 2023

The evolution of customer loyalty programmes

Retail

The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Why qualitative data is key to unleashing great customer experiences

Retail

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?

Marketing & Media

4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

With increased reliance on delivery partners, restaurants' direct customer engagement has plummeted

Marketing & Media

With increased reliance on delivery partners, restaurants' direct customer engagement has plummeted

Issued by Location Bank 4 Oct 2023

Leveraging unified commerce solutions for customer-centric retail success

Retail

Leveraging unified commerce solutions for customer-centric retail success

4 Oct 2023

Data-driven creative. The secret sauce to driving conversions in Q4 and beyond

Marketing & Media

Data-driven creative. The secret sauce to driving conversions in Q4 and beyond

Issued by Incubeta 26 Sep 2023

Spring strategies for small businesses: how to make your business bloom

Entrepreneurship

Spring strategies for small businesses: how to make your business bloom

Ben Bierman, Issued by Business Partners Limited 7 Sep 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Retail

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

How innovative payment solutions are reshaping SA retail

Retail

How innovative payment solutions are reshaping SA retail

Shaun Holley and Rory Bosman 24 May 2023

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

Retail

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

24 Apr 2023

#WTMA23: How innovative solutions are reshaping the African travel industry in a post-pandemic world

Tourism & Travel

#WTMA23: How innovative solutions are reshaping the African travel industry in a post-pandemic world

Robin Fredericks 18 Apr 2023

Source: Supplied. Clinton Abbott, head of product management at SunTec.

Finance

#BizTrends: Dynamic segmentation will be the key to banks winning the customer experience in 2023

Clinton Abbott 17 Feb 2023

Michelle Cave, MD of BrandFundi, examines the importance of ESG and DEI in 2023

Marketing & Media

#BizTrends2023: The importance of ESG and DEI in 2023

Michelle Cave 27 Jan 2023

Marketing & Media

8 tools to create a winning customer experience strategy in 2023

Dori-Jo Bonner 23 Jan 2023

Helm hits 1bn messages with DStv Assist

Marketing & Media

Helm hits 1bn messages with DStv Assist

Issued by Helm 13 Dec 2022

Source © raw pixel don't overthink B2B content creation says Kate Wolters from Flowmesh

Marketing & Media

5 highly underrated industry trends for B2B content you shouldn't overlook in 2023

Kate Wolters 5 Dec 2022

Source: BrandMapp.

Finance

The loyalty and rewards reality in 2022 and beyond

Andre Fredericks 24 Nov 2022

Boost productivity and returns with marketing automation

Marketing & Media

Boost productivity and returns with marketing automation

Issued by Everlytic 2 Nov 2022

Tackling competition: What SMEs can learn from Amazon's imminent disruption of SA's marketplace

Entrepreneurship

Tackling competition: What SMEs can learn from Amazon's imminent disruption of SA's marketplace

Jeremy Lang, Issued by Business Partners Limited 24 Oct 2022

The way to success for your hotel? Own the relationship with your client

Tourism & Travel

The way to success for your hotel? Own the relationship with your client

Guy Stehlik 22 Aug 2022

Email personalisation event replay: 8 mistakes you may be making... and how to avoid them

Marketing & Media

Email personalisation event replay: 8 mistakes you may be making... and how to avoid them

Issued by Everlytic 20 Jul 2022

Marketing & Media

3 ways companies can build meaningful customer relationships to drive growth

5 Jul 2022