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Customer relationships | Bizcommunity

News

Where South African banks are underperforming: AI-powered robo-advisory
Finance
Where South African banks are underperforming: AI-powered robo-advisory

Shaun McEwan, Issued by Sauce Advertising 16 Jul 2024

Are AI and telemarketing competitors or allies? How they work together to boost sales
Marketing & Media
Are AI and telemarketing competitors or allies? How they work together to boost sales

Issued by Database360 12 Jul 2024

Mastering effective communication in small business is the key to success
Entrepreneurship
Mastering effective communication in small business is the key to success

Denise Maré, Issued by SAICA 9 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands
Marketing & Media
Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Revolutionising retail in South Africa through gamification
Retail
Revolutionising retail in South Africa through gamification

Rakhee Naik, Issued by KLA 27 Jun 2024

Rolls-Royce power systems include the full MTU business portfolio
Construction & Engineering
Deutz gets Compcom green light for Rolls-Royce deal

Lindsey Schutters 24 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.
ICT
Salesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

Tunnel vision of funnel vision?
HR & Management
Tunnel vision of funnel vision?

Issued by icandi CQ 7 Jun 2024

How the Cookie crumbles: Crafting new marketing strategies in a Cookie-free world
Marketing & Media
How the Cookie crumbles: Crafting new marketing strategies in a Cookie-free world

Issued by Rogerwilco 14 May 2024

Revealed! Macmobile’s new look signifies trust and clarity
Retail
Revealed! Macmobile’s new look signifies trust and clarity

Issued by MACmobile 13 May 2024

M&C Saatchi Group South Africa boosts direct marketing, loyalty and CRM offerings through Black&White
Marketing & Media
M&C Saatchi Group South Africa boosts direct marketing, loyalty and CRM offerings through Black&White

Issued by M&C Saatchi Abel 30 Apr 2024

The new frontier: AI-driven marketing in the digital age
Marketing & Media
The new frontier: AI-driven marketing in the digital age

Wayne Tigere, Issued by Dentsu 30 Apr 2024

Publicis Groupe Africa is flying the flag high for Africa at Cannes
Marketing & Media
Publicis Groupe Africa is flying the flag high for Africa at Cannes

Issued by Publicis Groupe Africa 29 Apr 2024

3 ways to maximise your new e-commerce website
Retail
3 ways to maximise your new e-commerce website

Issued by Domains.co.za 29 Apr 2024

5 ways your small business can strengthen its cybersecurity defence
Entrepreneurship
5 ways your small business can strengthen its cybersecurity defence

Clement Sibiya 26 Apr 2024

Widespread adoption of AI is shaping next-gen customer service
Retail
Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

SA scoops 8 International Loyalty Awards
Retail
SA scoops 8 International Loyalty Awards

25 Apr 2024

Navigating the future of customer loyalty
Retail
Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

As retailers embrace generative AI, lack of data strategy presents challenges
Retail
As retailers embrace generative AI, lack of data strategy presents challenges

19 Mar 2024

From prospect to profit – why sales, CRM, and service desk software matters
Retail
From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Source: Supplied. Pierre Romagny, partner, Financial Services at Oliver Wyman in South Africa.
Finance
South African banks must be lauded for their globally recognised digital innovation

Pierre Romagny 12 Feb 2024

Source: Supplied. Mark Neil, chief distribution officer at Bidvest Life.
Finance
Life insurance trends to watch in 2024

1 Feb 2024

#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity
Marketing & Media
#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity

Lebo Madiba 29 Jan 2024

Source: 123RF
Finance
South Africa's digital banking is world class – here's why it leads

Pierre Romagny 10 Jan 2024

Source: 123RF.
Finance
Unlocking the future: Why SA's banking sector needs to deeply consider platform business or risk being left behind

Ashley Nyiko Mabasa 28 Dec 2023

New director appointment at Audatex South Africa drives future innovation
Finance
New director appointment at Audatex South Africa drives future innovation

Issued by Campfire PR 9 Jan 2024

Source: © 123rf a new CMO Council initiative in 2023 will audit, identify, and showcase corporate best practices and successes in blending self-interest with altruism in the country
Marketing & Media
CMO Council survey to evidence SA private sector commitment to ESG and sustainability progress

12 Dec 2023

Unwrapping retail success this festive season
Retail
Unwrapping retail success this festive season

Mike Smollan 15 Nov 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?
Marketing & Media
4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

Isaac Akanni, customer growth manager for Africa at Infobip Nigeria
Retail
A guide to mastering customer touchpoints for retail success

Isaac Akanni 13 Oct 2023

Digital transformation brings new value to the customer experience
ICT
Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

The correct use of AI can bring value to your CX strategy
Retail
The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

The pros and cons of home delivery as e-commerce surges
Retail
The pros and cons of home delivery as e-commerce surges

29 Aug 2023

Image source: Aleksandra Gigowska –
Retail
How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Andrew Bourne, Regional Manager, Zoho
Retail
Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

How VARs can safely outsource non-core capabilities and reap the rewards
ICT
How VARs can safely outsource non-core capabilities and reap the rewards

Issued by TQ Group 28 Jun 2023

Source: © 123rf One of the current trends in retail is that with the increase in loadshedding, many people are visiting malls for the promise of electricity
Retail
Retail trends: Now is not the time to put your head in the sand

Mike Smollan 27 Jun 2023

Human8 appoints 11 new partners
Marketing & Media
Human8 appoints 11 new partners

Issued by Human8 20 Jun 2023

Image supplied: (From left) Amanda Cromhout, Truth CEO and International Loyalty Personality of the Year, with Annich McIntosh, editor of Loyalty Magazine
Marketing & Media
SA wins at international loyalty awards

15 Jun 2023

Telecoms industry ranks last for consumer sentiment for 3rd consecutive year
ICT
Telecoms industry ranks last for consumer sentiment for 3rd consecutive year

2 Jun 2023

Private equity firm acquires fintech e4 for R1bn
ICT
Private equity firm acquires fintech e4 for R1bn

15 May 2023

Unlocking the power of Salesforce: How V5 Digital can help your business grow
Marketing & Media
Unlocking the power of Salesforce: How V5 Digital can help your business grow

Issued by V5 Digital 11 May 2023

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