Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 3 days

Advertising

Ogilvy SA top African agency in the Warc Effectiveness Awards 2025 shortlist

8 Apr 2025

Spar partners with Vida e Caffè for in-store coffee experience

Food & bev. services

Spar partners with Vida e Caffè for in-store coffee experience

4 Apr 2025

The power of in-store advertising for alcohol retailers

Retail Marketing

The power of in-store advertising for alcohol retailers

Issued by Smart Media 4 Apr 2025

What if true growth was measured in moments, not numbers?

Events & Conferencing

What if true growth was measured in moments, not numbers?

Issued by YOUKNOW Technologies 3 Apr 2025

AI or die: The flight plan for AI-powered marketing in 2025

Artificial Intelligence

AI or die: The flight plan for AI-powered marketing in 2025

Issued by V5 Digital 2 Apr 2025

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Marketing

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Noori Allie, Issued by Achievement Awards Group 29 Jan 2025

A Contact Centre Game Changer: QA + AI = Kwaai

Marketing

A Contact Centre Game Changer: QA + AI = Kwaai

Noori Allie, Issued by Achievement Awards Group 17 Feb 2025

Over 300 entrepreneurs attend inaugural Amazon SA Seller Summit

E-commerce

Over 300 entrepreneurs attend inaugural Amazon SA Seller Summit

2 Apr 2025

Unpopular opinion by a CEO: Hyper-personalised marketing is just digital stalking

Marketing

Unpopular opinion by a CEO: Hyper-personalised marketing is just digital stalking

Issued by Wetpaint Advertising 1 Apr 2025

Innovate, collaborate, transact: Absa Commercial Payments Summit heads to Cape Town

Banking

Innovate, collaborate, transact: Absa Commercial Payments Summit heads to Cape Town

Issued by OnPoint PR 31 Mar 2025

Pick n Pay opens new supermarket at Westown Square, KZN

Retailers

Pick n Pay opens new supermarket at Westown Square, KZN

28 Mar 2025

Marketing reimagined: Book your tickets for the New Gen Trends In Marketing And Technology Conference

Marketing

Marketing reimagined: Book your tickets for the New Gen Trends In Marketing And Technology Conference

Issued by Lavello Marketing Solutions 26 Mar 2025

Telkom steps into SA's booming MVNO market

Telecoms & Networks

Telkom steps into SA's booming MVNO market

25 Mar 2025

New Nissan CEO appointed

Dealers

New Nissan CEO appointed

20 Mar 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Local liquor traders recognised for responsible trading with Cape Town Experience

FMCG

Local liquor traders recognised for responsible trading with Cape Town Experience

Issued by Heineken Beverages 20 Mar 2025

The digital roadmap of South Africa’s automotive market

Research

The digital roadmap of South Africa’s automotive market

Issued by Rogerwilco 19 Mar 2025

Retail revolution: the rise of group purchasing organisations in SA

Retailers

Retail revolution: the rise of group purchasing organisations in SA

19 Mar 2025

Rising costs prompt Telkom to raise broadband and voice tariffs

Telecoms & Networks

Rising costs prompt Telkom to raise broadband and voice tariffs

18 Mar 2025

Dentsu Creative scores second win under Pepkor umbrella with FoneYam

Digital

Dentsu Creative scores second win under Pepkor umbrella with FoneYam

Issued by Dentsu 19 Mar 2025

How GoodApp plans to formalise SA’s informal service sector

Informal Retailing

How GoodApp plans to formalise SA’s informal service sector

Shaheen Price 17 Mar 2025

Source: © 123rf Ogilvy One’s global CTO Ravi Pal will present a virtual session at Adobe Summit 2025 in Las Vegas from today, Monday, 17 March to Thursday, 20 March on strategies for future-proofing AI and delivering customer-centric growth

Artificial Intelligence

Ogilvy One CTO Ravi Pal: Strategies for future-proofing AI and delivering customer-centric growth

17 Mar 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Source: Supplied. Michael Bowren, co-founder of Finch Technologies.

Fintech

Unmasking fraudsters: real-time data changes the credit game

13 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Why brands should stop hiding from their customers

CRM, CX, UX

Why brands should stop hiding from their customers

Issued by BrandLove 6 Mar 2025

The Scoin Shop to open flagship store at Brooklyn Mall, Pretoria

Retailers

The Scoin Shop to open flagship store at Brooklyn Mall, Pretoria

13 Mar 2025

Source: Supplied. Cliff Mayinga, Provincial Head: Coverage Business Banking (Western Cape) at Standard Bank South Africa.

Sports Science

Cape Town Cycle Tour's economic impact surpasses R500m annually: How local businesses benefit

6 Mar 2025

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Tourism

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Siya Mthethwa 3 Mar 2025

Garden Walk sod-turning event marks the start of a landmark retail development in Hartenbos

Retailers

Garden Walk sod-turning event marks the start of a landmark retail development in Hartenbos

Issued by Catchwords 3 Mar 2025

Source: © 123rf Founder and head social media strategist at Emma Is Social, Emma-Jane Truter, discusses how a business could align its social media strategy with its business goals

Social Media

From brand awareness to sales: Mastering social media for your business

Emma-Jane Truter 3 Mar 2025

Banking

2025 CE Index reveals top performers in banking customer satisfaction

28 Feb 2025

Branding

Absa celebrates 1 year anniversary of Your Story Matters brand repositioning

Issued by OnPoint PR 27 Feb 2025

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Telecoms & Networks

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Issued by Stone 25 Feb 2025

Here's what packaging design should look like in 2025

Packaging

Here's what packaging design should look like in 2025

Brandon Head 24 Feb 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

18 Feb 2025

Branding

Diary of a CMO: How can I protect my brand against copycats?

Mary Kyriakidi and Peter Aiken, Issued by Kantar 18 Feb 2025

Matimba Mbungela, Group Chief Officer for Human Resources at Vodacom Group

HR & Management

#TopEmployers2025: Matimba Mbungela, chief HR officer - from the Cape to Cairo, what sets Vodacom apart from the rest

Shan Radcliffe 17 Feb 2025

Why exhibitions still matter in a digital world

Events & Conferencing

Why exhibitions still matter in a digital world

Issued by HOMEMAKERS 14 Feb 2025

The new Postbank Black Card for Sassa beneficiaries. The current Gold Cards will expire on 28 February 2025 and social grant beneficiaries are urged to get their new cards before then. Photo supplied by Sassa

Health & Social Welfare

Sassa Gold cards to stop working on 28 February 2025 - beneficiaries urged to replace them

13 Feb 2025

SA company uses AI to break the language barrier

CRM, CX, UX

SA company uses AI to break the language barrier

Issued by Helm 13 Feb 2025

Omnichannel retail in 2025: The boundaries between digital and physical shopping continue to crumble

Sales

Omnichannel retail in 2025: The boundaries between digital and physical shopping continue to crumble

Zak Haeri, Issued by NielsenIQ 11 Feb 2025

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Retail Marketing

Bronwyn Pretorius, Ackermans' new CMO, champions retail innovation in SA

Evan-Lee Courie 12 Feb 2025

Ford SA appoints Tarryn Knight as its new head of marketing

Dealers

Ford SA appoints Tarryn Knight as its new head of marketing

6 Feb 2025