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Contact centres | Bizcommunity

News

Ryan Falkenberg
Retail
A clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Wayne Toms, GhostDraft CEO
ICT
#BizTrends2024: AI integration into CCM is about digital transformation

Lindsey Schutters 31 Jan 2024

Retaining and growing customers in a tough economic climate
Retail
Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Robert Joubert, CEO of Boomerang SA
ICT
Taking a human-centric approach to bringing AI into the call centre

Robert Joubert 8 Nov 2023

3 things virtual agents can tell you about your business
Retail
3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Is your business taking the wrong approach to urgent customer conversations?
Retail
Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

The correct use of AI can bring value to your CX strategy
Retail
The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals
Retail
Research shows generative AI set to transform CX

2 Aug 2023

Old Mutual undertakes nationwide roadshow to champion quality education in SA
Education
Old Mutual undertakes nationwide roadshow to champion quality education in SA

1 Aug 2023

The event will be held in August. Source: Supplied.
Retail
4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: Ljupco Smokovski –
HR & Management
Contact centres: 4 ways to look after your agents' mental health

Julie McIntosh 12 Oct 2022

CX is not a quick fix but a long-term gain
Marketing & Media
CX is not a quick fix but a long-term gain

Neville Quinton 20 May 2022

Translating context: the power of the human voice
Marketing & Media
Translating context: the power of the human voice

Issued by Callbi 12 May 2022

Creating competitive experiences with cloud
ICT
Creating competitive experiences with cloud

Wynand Smit 12 Apr 2022

Source: iStock.
Finance
Big 5 Banks under pressure to differentiate on customer satisfaction and experience

4 Apr 2022

Customer. Customer. Customer. The mantra for 2022 success
Marketing & Media
Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

Source: © diego vito cervo
Retail
Customer experience: the key differentiator

21 Dec 2021

Cross-functional, multi-stakeholder partnerships key to SA's green economy - Nedbank
ESG & Sustainability
Cross-functional, multi-stakeholder partnerships key to SA's green economy - Nedbank

9 Dec 2021

Operation 'rebuild and restock' underway as unrest wanes
Retail
Operation 'rebuild and restock' underway as unrest wanes

Lauren Hartzenberg 16 Jul 2021

How payment solutions are revolutionising WhatsApp and enhancing CX
Marketing & Media
How payment solutions are revolutionising WhatsApp and enhancing CX

Shaun van Rooyen 14 Jul 2021

Skills training academy creates opportunities for Western Cape's unemployed youth
Education
Skills training academy creates opportunities for Western Cape's unemployed youth

9 Jul 2021

5 traits of successful remote workers
HR & Management
5 traits of successful remote workers

14 Apr 2021

National Treasury awards Vodacom with new mobile communication services contract
ICT
National Treasury awards Vodacom with new mobile communication services contract

31 Mar 2021

Impact of Covid-19 on call centres
ICT
Impact of Covid-19 on call centres

Issued by LexisNexis 8 Mar 2021

What is the ideal training ground for 4IR?
ICT
What is the ideal training ground for 4IR?

Zain Patel 5 Feb 2021

Digital communication trends that will boost your business in 2021
Marketing & Media
Digital communication trends that will boost your business in 2021

James Bayhack 30 Nov 2020

Digital workers, AI will not lead to job replacement in SA's call centre market
ICT
Digital workers, AI will not lead to job replacement in SA's call centre market

Ryan Falkenberg 23 Nov 2020

Getty
Retail
Why harmonised retail is the future

Oliver Guy 13 Nov 2020

The unsuspected stumbling blocks of AI for customer experience
ICT
The unsuspected stumbling blocks of AI for customer experience

Mathew Conn 11 Nov 2020

Credit: Pexels
Retail
Pulling off a smooth and safe Black Friday mid-pandemic

9 Nov 2020

How digital experts are filling the customer service gap
ICT
How digital experts are filling the customer service gap

Ryan Falkenberg 30 Oct 2020

3 key considerations for assessing contact centre technology investments
ICT
3 key considerations for assessing contact centre technology investments

Gerrit de Villiers 2 Nov 2020

Youth training initiatives position SA as desirable services delivery destination
ESG & Sustainability
Youth training initiatives position SA as desirable services delivery destination

19 Oct 2020

Cloud technology can transform your brand and customer service
ICT
Cloud technology can transform your brand and customer service

James Bayhack 12 Oct 2020

The real-time customer
ICT
The real-time customer

Jan Kühn 8 Sep 2020

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