Complaints | Bizcommunity

Complaints | Bizcommunity

News

The science of service recovery: Why resolving complaints boosts your bottom line

CRM, CX, UX

The science of service recovery: Why resolving complaints boosts your bottom line

Chantel Botha, Issued by BrandLove 3 days

Advertising

No room for picky eaters? ARB rules in favour of KFC in chicken wing complaint

Karabo Ledwaba 17 Feb 2025

Propelair: One shade of green

Facilities & Property Management

Propelair: One shade of green

Issued by Propelair SA 13 Feb 2025

#BizTrends2025: Special Effects Media’s Kelly Kaimowitz - Creating a lasting impact through influencer marketing

Social Media

#BizTrends2025: Special Effects Media’s Kelly Kaimowitz - Creating a lasting impact through influencer marketing

Kelly Kaimowitz 3 Feb 2025

Anja van Beek, talent & culture strategist, leadership & HR expert and executive coach

Trends

#BizTrends2025: Building resilient, human-centric workplaces

Anja van Beek 30 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

Source: Supplied. Howard Gabriels, credit lead ombud at the National Financial Ombud Scheme (NFO).

Financial Services

Financial watchdog poised to tackle complaints against credit providers

14 Jan 2025

Judge Nana Makhubele could face impeachment after a Judicial Conduct Tribunal found her guilty of misconduct. Archive photo: Masego Mafata/GroundUp

Law Practice

Judge Makhubele guilty of gross misconduct

Tania Broughton 13 Jan 2025

Image source: Racool_studio from

Law of Succession

Can deceased estates inherit administrative review rights? ConCourt rules

Linda Shwana and Jamié-Lee Jacobs 20 Dec 2024

Metropolitan's “No. 1 for our No. 1s” campaign, created by Grey South Africa, flips the script on customer service (Image supplied)

Advertising

#BehindtheCampaign: Metropolitan's No. 1 for our No. 1s shows what exceptional service is

13 Dec 2024

Free hotline to report the sale of fake or expired food

Regulatory

Free hotline to report the sale of fake or expired food

5 Dec 2024

Image source: Sergii Gnatiuk –

Media & Entertainment Law

Revenge porn ruling highlights legal recourse for victims and repercussions for distributors

4 Dec 2024

South African beer brewers rise to the occasion

Food & bev. services

South African beer brewers rise to the occasion

4 Dec 2024

From dive to thrive: How PR can resuscitate a launch flop

PR & Communications

From dive to thrive: How PR can resuscitate a launch flop

Emma Rijkers, Issued by Hook, Line & Sinker 29 Nov 2024

Image source: Vlada Karpovich from

Labour Law & Unions

Can employers withhold the pay of staff for working from home?

Jacques van Wyk and Danelle Plaatjies 27 Nov 2024

Guide to register spaza shops

Regulatory

Guide to register spaza shops

26 Nov 2024

Image source: Tanarat Kongchuenjit –

Climate Change

SA welcomes $300bn commitment for climate finance

26 Nov 2024

Advertising

ARB rules Melon Mobile's 'unlimited' plans are misleading: here's why

Karabo Ledwaba 7 Nov 2024

Image source: Vitaliy Vodolazskyy –

Competition Law

Kenya's competition watchdog fines Mogo Auto for unfair practices

Joyce Karanja and Michelle Karimi Kimonye 1 Nov 2024

Debate over artistic freedom as ARB orders withdrawal of property ad

Advertising

Debate over artistic freedom as ARB orders withdrawal of property ad

Karabo Ledwaba 1 Nov 2024

Media

Press Council expels Independent Media for failing to obey rulings

25 Oct 2024

Here’s how you should be preparing for Black Friday

Retail

Here’s how you should be preparing for Black Friday

Warren Hawkins 23 Oct 2024

Hospitality

Versatile hospitality qualifications fuel growing demand for graduates

Marna Swanepoel 22 Oct 2024

Source: © Pexels Sanef recently proposed its Journalism Sustainability Fund to Business Leadership SA reports Media24

Media

Sanef proposes Journalism Sustainability Fund to Business Leadership SA

22 Oct 2024

The complainant said the ad is violent.

Advertising

Ad watchdog rules Coastal Hire did not promote GBV

Karabo Ledwaba 18 Oct 2024

Image source: KamranAydinov from

IP Law

Unpacking the Sol de Janeiro fragrance fiasco - what is the brand's legal recourse?

Jani Cronjé and Daniella de Figueiredo 11 Oct 2024

First-party data: Your secret weapon for maximising ad returns this peak shopping season

Advertising

First-party data: Your secret weapon for maximising ad returns this peak shopping season

10 Oct 2024

Source: Investec.

Banking

Investec closes accounts linked to South Africa's political elite

1 Oct 2024

Criminal Law

Thabo Bester and hundreds of other prisoners kept in unlawful conditions, says inspectorate

Daniel Steyn 23 Sep 2024

Building tomorrow's cities today

Technology

Building tomorrow's cities today

Brian Civin, Issued by AfriGIS 18 Sep 2024

Source: Reuters.

Finance

FirstRand's profit rises despite UK motor loans charge

Nqobile Dludla 17 Sep 2024

Source: © 123rf This month AI in Advertising examines a key topic in AI: the state of regulation and all the legal issues that this topic raises

AI in Advertising

AI in Advertising: How AI regulation is shaping the future of advertising and its impact

Jarred Cinman 16 Sep 2024

SMEs

AI-powered reputation management: The next big thing for SMBs

Kim Napo 6 Sep 2024

Medshield's guide to understanding prescribed minimum benefits

Medical Aid

Medshield's guide to understanding prescribed minimum benefits

Issued by Stone 5 Sep 2024

Michael's take on the local industry and its products

Launches & Reviews

Michael's take on the local industry and its products

Issued by CHANGECARS 2 Sep 2024

Gauteng judge Nomonde Mngqibisa-Thusi has been found guilty of misconduct after failing to deliver dozens of judgments on time. Graphic: Lisa Nelson / GroundUp

Law Practice

Gauteng judge guilty of misconduct, JSC finds

Tania Broughton 28 Aug 2024

6 car dealerships face tribunal over alleged consumer protection breaches

Maintenance

6 car dealerships face tribunal over alleged consumer protection breaches

26 Aug 2024

How to wander responsibly: Sustainable tourism practices and legal compliance in South Africa

Responsible Tourism

How to wander responsibly: Sustainable tourism practices and legal compliance in South Africa

Lize-Mari Doubell and Candice Meyer 23 Aug 2024

What happens to financial losses suffered by banking customers following a kidnapping?

Banking

What happens to financial losses suffered by banking customers following a kidnapping?

Issued by Bullion PR & Communication 14 Aug 2024

The Gcuwa River at Butterworth has been contaminated by constant flows of raw sewage for eight years, and has become a dump site. Photo: Manqulo Nyakombi / GroundUp

Environment & Natural Resources

Eight years and counting - sewage spills into Butterworth river

Nombulelo Damba-Hendrik 13 Aug 2024

NSFAS processes payment for qualifying beneficiaries

Bursaries, Scholarships & Finance

NSFAS processes payment for qualifying beneficiaries

7 Aug 2024

Speedy problem resolution, the biggest driver of CX quality

Marketing

Speedy problem resolution, the biggest driver of CX quality

Issued by Semaphore Communications 7 Aug 2024

New guidelines for women safety in mining is a big step forward in the industry's fight against GBVF

Mining

#WomensMonth: South African mining industry takes big step in fight against GBVF

Lindsey Schutters 4 Aug 2024

The future role of AI in frequent flyer programmes

Travel

The future role of AI in frequent flyer programmes

Frik van der Westhuizen 1 Aug 2024

Queues for social grants in Kuyasa, Cape Town. Beneficiaries of the Social Relief of Distress Grant are struggling with identity verification processes. Archive photo: Mary-Anne Gontsana / GroundUp

Health & Welfare

Beneficiaries are still battling with Sassa’s new biometric system

Marecia Damons 31 Jul 2024

City of Cape Town official Megan Pangeni and Mayor Geordin Hill-Lewis toured the City’s new 300-bed Safe Space in Green Point on Monday. Photos: Matthew Hirsch / GroundUp

Health & Welfare

New shelter for hundreds of homeless people opens in Green Point

Matthew Hirsch 30 Jul 2024

WTO cases against EU citrus measures move forward

Agro-processing

WTO cases against EU citrus measures move forward

29 Jul 2024

Image source: Denis Ismagilov –

Legislation

New law paves way for establishment of one-stop-shop for small businesses

23 Jul 2024

Image source: feverpitched –

Labour Law

Court finds Netcare failed to protect employee against an abusive surgeon

Tania Broughton 17 Jul 2024