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Karl Reed | Bizcommunity

News

The customer's journey to the cloud
ICT
The customer's journey to the cloud

Karl Reed 16 Jan 2019

Cloud services dominate 2018
ICT
Cloud services dominate 2018

Karl Reed 23 Nov 2018

The evolution of the contact centre
ICT
The evolution of the contact centre

29 Oct 2014

Web chat makes a comeback
ICT
Web chat makes a comeback

1 Nov 2013

ICT
Mind shift needed on contact centre quality measurement

30 Sep 2013

Karl Reed
ICT
A new era dawns for IPA

Karl Reed 12 Jun 2013

Karl Reed
Government
Government contact centres: Please hold

Karl Reed 29 Oct 2012

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