Julia Ahlfeldt | Bizcommunity

News

Businesses invited to participate in the 2024 South African Customer Experience Research Report

Marketing & Media

Businesses invited to participate in the 2024 South African Customer Experience Research Report

Issued by Rogerwilco 26 Mar 2024

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Retail

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

How online SMEs can manage Black Friday logistics

Logistics & Transport

How online SMEs can manage Black Friday logistics

11 Nov 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

Retail

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

Brightest minds in CX to gather at CEM Africa this August

Retail

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

Marketing & Media

R30bn left on the table by etailers with poor CX

Issued by Rogerwilco 25 Aug 2021

Retail

2021 Trends in Ecommerce

Issued by Ecentric Payment Systems 15 Nov 2021

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Marketing & Media

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Issued by CEM Africa 5 Nov 2021

CEM Africa gathers who's who of e-commerce and CX gurus

Marketing & Media

CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

Retail

R30bn left on the table: How poor CX is holding online retail back in SA

26 Aug 2021

What SMEs can do to prevent collapse

Entrepreneurship

What SMEs can do to prevent collapse

Miguel da Silva 5 Feb 2021

#BizTrends2021: The evolving e-tail landscape

Retail

#BizTrends2021: The evolving e-tail landscape

Vilo Trska 6 Jan 2021

Retail

SA Digital CX Report: The R1bn lesson in customer advocacy

1 Jul 2020

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Marketing & Media

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Leigh Andrews 5 Aug 2019

Retail and etail to work as a team not the opposition

Retail

Retail and etail to work as a team not the opposition

Julia Ahlfeldt 23 Oct 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).

Marketing & Media

#CEMAfrica2018: Why CX is the only competitive advantage left

Leigh Andrews 1 Aug 2018

Julia Ahlfeldt, certified customer experience professional (CCXP).

Marketing & Media

#CEMAfrica2018: "Customer experience is the next competitive battlefield"

Leigh Andrews 31 Jul 2018

#BestofBiz 2017: Retail

Retail

#BestofBiz 2017: Retail

15 Dec 2017

Mitigate market disruption by maximising customer experience

Marketing & Media

Mitigate market disruption by maximising customer experience

Julia Ahlfeldt 11 Sep 2017

Customer Experience Africa Awards launched

Marketing & Media

Customer Experience Africa Awards launched

5 Apr 2017

Buffett's Walmart sell-off is bad news for retailers

Retail

Buffett's Walmart sell-off is bad news for retailers

Colleen Goko 20 Feb 2017

(c) Aaron Amat -

Retail

Are consumers checking out of traditional retail?

Julia Ahlfeldt 26 Jan 2017

Retail

Online shopping blasting holes in traditional retailer profits

Colleen Goko 25 Jan 2017

Marketing & Media

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016