Jed Hewson | Bizcommunity

News

#BestofBiz 2016: ICT

ICT

#BestofBiz 2016: ICT

12 Dec 2016

Tech-savvy contact centres essential for higher learning institutions

Services

Tech-savvy contact centres essential for higher learning institutions

Jed Hewson 30 Sep 2016

Customer experience management means nothing without measurement

Services

Customer experience management means nothing without measurement

Jed Hewson 17 Aug 2016

Are you managing the people or the tech?

Services

Are you managing the people or the tech?

Jed Hewson 23 May 2016

Services

Is your contact centre a brand building or grudge centre?

17 May 2016

Omni-channel call centre dos and don'ts

Services

Omni-channel call centre dos and don'ts

Jed Hewson 16 Mar 2016

1Stream founders - Bruce von Maltitz and Jed Hewson

Telecoms & Networks

Contact centres must adapt to changing digital landscape

10 Feb 2016

Why e-commerce companies need to reassess the 'traditional' call centre

CRM

Why e-commerce companies need to reassess the 'traditional' call centre

8 Jul 2015

Don't be blinded by the buzzwords

Cloud

Don't be blinded by the buzzwords

19 May 2015

CRM, CX, UX

Is your call centre doing justice to your brand?

Jed Hewson 17 Mar 2015

Why small contact centres need cloud

Cloud

Why small contact centres need cloud

22 Jan 2015

Partnering local cloud technology providers makes sense

Cloud

Partnering local cloud technology providers makes sense

15 Dec 2014

Banking

Multi-channel call centres can improve debt collection rates

Jed Hewson 3 Sep 2013

CRM, CX, UX

Who is calling the shots in your call centre?

Jed Hewson 13 Aug 2013

Internet

What the Kings of Cloud have in common

Jed Hewson 11 Jun 2013

Services

Hosting is the norm, not the exception

Jed Hewson 16 Apr 2013

CRM

Moving call centre agents back home

Jed Hewson 27 Aug 2012

Services

1Stream offers integration with Salesforce.com

7 Oct 2011