Interactive Intelligence

CRM

Customer engagement software revolutionises Mr Price Group's operations, delivers ROI

27 Sep 2016

Services

Opportunities abound for big data in the call centre

Andre le Roux 14 Sep 2016

ICT

Genesys to acquire Interactive Intelligence in $1.4b deal

6 Sep 2016

CRM

CEM Summit leads the way for the African customer experience industry

Issued by Kinetic Events 28 Jul 2016

Software

Interactive Intelligence appoints new chief marketing officer

12 Jul 2016

Cloud

Beyond the cloud: the new order of business

Andre le Roux 14 Jun 2016

Cloud

Cloud solutions for the 'Uber era'

Andre le Roux 25 May 2016

ICT

Interactive Intelligence SA sells support service division to KEW ICT Outsourcing

18 May 2016

Services

Trends that will disrupt customer service in 2016

25 Jan 2016

Software

CX demands to be harnessed by analytics

Deon Scheepers 8 Jan 2016

Telecoms & Networks

Contact centres for the next generation

7 Dec 2015

Software

Interactive Intelligence wins top award at CCAZ

18 Nov 2015

Network

SA contact centres set to grow

17 Sep 2015

Cloud

Strategies and mindsets to make customers stick

2 Sep 2015

CRM

Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

CRM, CX, UX

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Telecoms & Networks

Customer experience starts with staff experience

9 Jun 2015

Telecoms & Networks

Contact centres: cog in the machine or customer experience hub?

19 May 2015

Telecoms & Networks

This will be the year of customer obsession

26 Feb 2015

Telecoms & Networks

Empowering contact centre agents

25 Nov 2014

Telecoms & Networks

Interactive Intelligence advocates call centre association across Africa

22 Jul 2014

Logistics & Transport

Three key areas crucial to delivering service excellence

Gloria Torres 17 Jul 2014

Telecoms & Networks

A contact centre crystal ball

Andre le Roux 11 Jul 2014

Services

Findings of Interactive Intelligence global customer service survey released

11 Jun 2014

Research

Second annual global customer service survey: The findings

10 Jun 2014

ICT

Top-10 contact centre strategies

Martina Knappe 22 May 2014

Telecoms & Networks

Interactive Intelligence launches Customer Experience Makeover contest

13 Mar 2014

Events & Conferencing

ITNewsAfrica, The Innovation Hub partner for Tech Demo Africa

22 Mar 2013

Retail Services

SA yet to fully appreciate the value of the call centre

7 Mar 2013

Online Media

Social media integration on the rise

7 Mar 2013

Network

Social media may boost customer service

7 Mar 2013

Network

Call centres grow up to 15% a year

7 Mar 2013

Finance, Accounting & Banking

Debt Collection Conference 2013

Issued by Trade Conference International 25 Feb 2013

ICT

The power of the cloud collective

Bruce von Maltitz 26 Oct 2012

Mobile

New product enables companies to deploy mobile applications rapidly

26 Oct 2012

Exhibitions & Events

Registrations for Financial Call Center Conference & Exhibition now open

5 Oct 2012

CRM, CX, UX

A realistic look at social media and the contact centre

Deon Scheepers 4 Oct 2012

PR & Communications

New appointments at Interactive Intelligence

1 Mar 2012

Services

1Stream partners Globility to launch contact solution centre

17 Nov 2011

Services

Hosted services experience a growing demand

2 Nov 2011

Online Media

UK Population turns to social media to express opinions about brands

25 Oct 2011

Services

1Stream offers integration with Salesforce.com

7 Oct 2011

PR & Communications

Interactive Intelligence appoints Fokion Natsis

12 May 2011

Mobile

Mobile internet boosts SMS innovation

9 Nov 2009

CSI

A call centre with a conscience

Issued by Red Ribbon Communcations 14 Aug 2008

Interactive Intelligence | Bizcommunity

News