![Common mistakes to avoid when crafting the ultimate customer experience](https://biz-file.com/c/2102/596679.jpg)
Subscribe to daily business and company news across 19 industries
×News
![Common mistakes to avoid when crafting the ultimate customer experience](https://biz-file.com/c/2102/596679.jpg)
![Inclusive design is transforming the customer journey](https://biz-file.com/c/2101/594386.png)
![Reynhardt Uys, chief experience officer, Immersion Group](https://biz-file.com/c/2101/592237-120x120.jpg?2)
![A trust-defined customer experience journey will dominate 2021](https://biz-file.com/c/2012/590214.png)
Marketing & Media
A trust-defined customer experience journey will dominate 2021
Reynhardt Uys 14 Dec 2020
![Has Covid-19 exposed a lack of customer experience in local businesses?](https://biz-file.com/c/2011/587384.jpg)
![Human-centred design is key to engaged, productive employees](https://biz-file.com/c/2009/575406.jpg)
HR & Management
Human-centred design is key to engaged, productive employees
Viresh Hargovan 10 Sep 2020
![Adapting to changing digital customer behaviour](https://biz-file.com/c/2008/573165-120x120.jpg?2)
![Photo by on](https://biz-file.com/c/2006/563304-120x120.jpg?2)
Marketing & Media
Great experiences gives business a highly competitive intuitive advantage
Viresh Hargovan 29 Jun 2020
![Photo by Gustavo Fring from .](https://biz-file.com/c/2006/559109-120x120.jpg?2)
![Photo by Amith Nair on .](https://biz-file.com/c/2005/558132-120x120.jpg?2)
Marketing & Media
New phase in business sees accelerated key digital experience trends
Viresh Hargovan 29 May 2020
![Coronavirus is forcing businesses to go digital, fast](https://biz-file.com/c/2003/543020.jpg)
![The path to digital revolution for businesses in SA](https://biz-file.com/c/2003/542001.jpg)
![](/res/img/s.gif)