Dori-Jo Bonner | Bizcommunity

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Dori-Jo Bonner | Bizcommunity

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CRM, CX, UX

8 tools to create a winning customer experience strategy in 2023

Dori-Jo Bonner 23 Jan 2023

Don't WhatsApp me, I'll WhatsApp you

Marketing

Don't WhatsApp me, I'll WhatsApp you

Dori-Jo Bonner 9 May 2022

5 significant shifts in customer behaviour and expectations

Trends

5 significant shifts in customer behaviour and expectations

Dori-Jo Bonner 8 Apr 2022

Jonathan Hurvitz, Dori-Jo Bonner, Tshepo Matlou, Greg Gatherer, Andre Redinger and Reagan Kok

CRM, CX, UX

What industries need to know about the new customer

Bianca Gardella 23 Feb 2022

Source: © Ivelin Radkov

CRM, CX, UX

Convenience: The new gold standard, but what about value?

18 Jan 2022