![Speedy problem resolution, the biggest driver of CX quality](https://biz-file.com/c/2408/746778-120x120.jpg?5)
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![Speedy problem resolution, the biggest driver of CX quality](https://biz-file.com/c/2408/746778-120x120.jpg?5)
Marketing & Media
![Retaining and growing customers in a tough economic climate](https://biz-file.com/c/2311/718853-120x120.jpg?5)
![Digital transformation brings new value to the customer experience](https://biz-file.com/c/2309/713226-120x120.jpg?5)
![The correct use of AI can bring value to your CX strategy](https://biz-file.com/c/2309/712039-120x120.jpg?5)
![Source © Moneyweb Image: Siphiwe Sibeko/Reuters](https://biz-file.com/c/2303/691274-120x120.jpg?2)
![In a changing environment, openness, and inclusion are critical features of a CX benchmark study](https://biz-file.com/c/2302/687548.jpg)
Marketing & Media
In a changing environment, openness, and inclusion are critical features of a CX benchmark study
Issued by Ask Afrika 13 Feb 2023
![Source © Everything Possible 71% of consumers feel more strongly about the hybrid experience that blends physical and digital interaction with companies](https://biz-file.com/c/2212/682544-120x120.jpg?1)
![SA's first B2B client experience handbook](https://biz-file.com/c/2211/680136.png)
Marketing & Media
SA's first B2B client experience handbook
![Source: Supplied. James Bayhack, director for sub-Saharan Africa at CM.com.](https://biz-file.com/c/2205/657105-120x120.jpg?5)
![CX is not a quick fix but a long-term gain](https://biz-file.com/c/2205/656063-120x120.jpg?3)
![Wunderman Thompson SA appoints consulting director, Kayembe Ilunga](https://biz-file.com/c/2111/634509.jpg)
Marketing & Media
Wunderman Thompson SA appoints consulting director, Kayembe Ilunga
Issued by Wunderman Thompson 9 Nov 2021
![The next big leap forward for CRM](https://biz-file.com/c/2109/628925-120x120.jpg?5)
![#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency](https://biz-file.com/c/2105/610329.jpg)
Marketing & Media
#Exclusive: Industry heavyweights launch Wonder, SA's newest CX agency
Evan-Lee Courie 19 May 2021
![CX+ Retail 2020. The South African and global ranking](https://biz-file.com/c/2010/581171.png)
Marketing & Media
CX+ Retail 2020. The South African and global ranking
Mark Molenaar, Issued by Kantar 20 Oct 2020
![Data governance is key to differentiating your customer experience](https://biz-file.com/c/2003/544028.jpg)
![CX and the accelerating pace of change](https://biz-file.com/c/2001/533674.jpg)
![CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many more](https://biz-file.com/c/1907/504979.jpg)
![Customer experience and employee engagement: 'Mind the gap'](https://biz-file.com/c/1906/500596-120x120.jpg?2)
![The human factor: a top insight from a CX Masterclass](https://biz-file.com/c/1905/497312.jpg)
![Will CX make or break your business?](https://biz-file.com/c/1904/491107.jpg)
![Retail industry CX strategy for 2019](https://biz-file.com/c/1902/481091.jpg)
![#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview](https://biz-file.com/c/1902/480541-120x120.jpg?2)
Marketing & Media
#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview
Jessica Tennant, Issued by Bizcommunity.com 1 Feb 2019
![CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more](https://biz-file.com/c/1901/478129.jpg)
![#BizTrends2019: Is your organisation transformed enough to get customer experience (CX) right?](https://biz-file.com/c/1901/476598.jpg)
![#CEMAfrica2018: Why we need to talk about emotion in the boardroom](https://biz-file.com/c/1808/451418-120x120.jpg?2)
Marketing & Media
#CEMAfrica2018: Why we need to talk about emotion in the boardroom
Leigh Andrews 1 Aug 2018
![Julia Ahlfeldt, certified customer experience professional (CCXP).](https://biz-file.com/c/1807/450961-120x120.jpg?2)
Marketing & Media
#CEMAfrica2018: "Customer experience is the next competitive battlefield"
Leigh Andrews 31 Jul 2018
![Chief marketers believe their jobs are at risk if customer experience strategies fail](https://biz-file.com/c/1804/438694-120x120.jpg?2)
![Gaps in customer intelligence, delivery limiting opportunities - new CMO report](https://biz-file.com/c/1709/411222-120x120.jpg?2)
![#CEMAfrica: The value of CX in emerging markets](https://biz-file.com/c/1608/356324-120x120.jpg?2)
![The rapid evolution of customer experience management](https://biz-file.com/c/1607/351133-120x120.jpg?2)
![Africa's largest CEM event hits Cape Town this August](https://biz-file.com/c/1607/350723.png)
![Why the CCO should be the Leatherman on your company's belt](https://biz-file.com/c/1601/328260-120x120.png?2)
![C-Suite must lead customer engagement: the Economist Intelligence Unit Study reveals](https://biz-file.com/c/1506/289755.jpg)
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