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Bruce von Maltitz | Bizcommunity

News

Gamification can ease contact centre pressure
ICT
Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

Winding down to year end means gearing up in a contact centre
Retail
Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Customer experience and ratings - a two-way street
ICT
Customer experience and ratings - a two-way street

Bruce von Maltitz 8 Sep 2016

tpsdave via
ICT
Five reasons to outsource your cloud-based call centre tech

Bruce von Maltitz 30 Jun 2016

Humans not replaceable by chatbots
Marketing & Media
Humans not replaceable by chatbots

9 May 2016

Will chatbots replace humans at contact centres?
ICT
Will chatbots replace humans at contact centres?

4 May 2016

Visual IVR can transform the service experience
ICT
Visual IVR can transform the service experience

26 Apr 2016

Bruce Von Maltitz
ICT
How does the contact centre fit into business?

25 Feb 2016

1Stream founders - Bruce von Maltitz and Jed Hewson
ICT
Contact centres must adapt to changing digital landscape

10 Feb 2016

Four steps to dealing with academic call centres at crunch time
Marketing & Media
Four steps to dealing with academic call centres at crunch time

Bruce von Maltitz 29 Oct 2015

Transforming education contact centres with technology
Education
Transforming education contact centres with technology

23 Sep 2015

Social media customer care - a job for marketing or the call centre?
Marketing & Media
Social media customer care - a job for marketing or the call centre?

Bruce von Maltitz 25 Aug 2015

Should you integrate your social media capabilities with the call centre?
Marketing & Media
Should you integrate your social media capabilities with the call centre?

Bruce von Maltitz 22 Jun 2015

White paper offers advice to businesses exploring cloud solutions
ICT
White paper offers advice to businesses exploring cloud solutions

9 Mar 2015

Bruce von Maltitz
Retail
What do your customers really think of you?

Bruce von Maltitz 19 Mar 2014

Bruce von Maltitz
ICT
High tech vs high touch: why your tech is only as good as the person implementing it

Bruce von Maltitz 29 Jul 2013

Bruce von Maltitz
HR & Management
Becoming a force to be reckoned with: lessons learnt from Salesforce

Bruce von Maltitz 18 Jul 2013

Guidelines for call centres on preparing for POPI
ICT
Guidelines for call centres on preparing for POPI

25 Jun 2013

Marketing & Media
Start taking steps now for POPI enactment

24 Jun 2013

Bruce von Maltitz
ICT
The true cost of freeware

Bruce von Maltitz 15 Mar 2013

Experts predict the tech trends of 2013
Science
Experts predict the tech trends of 2013

12 Dec 2012

ICT
The power of the cloud collective

Bruce von Maltitz 26 Oct 2012

ICT
In the global village, does geography still matter?

Bruce von Maltitz 17 Sep 2012

ICT
1Stream invests in cloud technology platform

23 May 2012

ICT
Getting the most out of your call centre analytics

Bruce von Maltitz 8 May 2012

ICT
1Stream partners Globility to launch contact solution centre

17 Nov 2011

ICT
Hosted services experience a growing demand

2 Nov 2011

The case for moving contact centres to hosted call centres
Retail
The case for moving contact centres to hosted call centres

Bruce von Maltitz 15 Mar 2011

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