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Evaluate requests for computer services, develops alternate proposals, and recommends new applications.
Train users in the basic operation and maintenance of computers and related components.
Diagnose hardware or software problems.
Repair computers and computer components.
Installation of data cabling, telephone cabling, fiber optic and surveillance cameras.
Installation and configuration of computer and networking hardware.
Installation of software packages.
Suggests alternative technical solutions to meet the client requirements more effectively, and with greater re-usability, and or for longer life.
Promotes and co-ordinates technical knowledge harvesting within the organization.
Tracks and identifies new opportunities to improve our methodology and training offerings.
Assists in strategic sales efforts from a technical perspective.
Serves as a technical expect representative across teams, clients and information technology industry.
Provides support for Eastern Cape Provincial Traffic Departments Call Center National Traffic Information System (eNaTiS) project on behalf of the National Department of Transport by means of the following services: System administration support, Hardware support, Network support, Call management system, Integration of equipment, Deployment of equipment, Conducting asset audits at sites, Managing hardware sub-contractors, Deploying network hardware at sites, Supporting deployed network hardware, Managing network sub-contractors.