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Accomplishments and Special Local Awards:
•Excellent Customer Service & Technial support, Sept 2007
•Excellent Performance, Feb 2009

EDUCATION:

•MBA, Global Management Department, Ecole Superieure Libre Des Sciences Commerciales Appliquees (ESLSCA) - Paris, France, September 2012.(graduate)

•Bachelor of Science, Faculty of Engineering, Electronics and Communication Department, Arab Academy for Science and Technology and Maritime Transport, Cairo, Egypt. Project Grade: Excellent, June 2005.

•High School -Science, om elqura School, Saudi Arabia, Score 91.2% , July 1998.

Language skills:
•English - Fluent.
•Arabic - Mother tongue

Computer Skills
•Excellent User of Windows Operating Systems.
•Excellent user of ticketing systems ( Clarify )
•Excellent background of monitoring systems.
•Excellent User of MS Word, MS Power Point, MS Excel.
•Excellent User of Internet and E-mail Facilities.

Engineering Skills:
•Telecommunication Background.
•Excellent Knowledge of Digital Communication & Applications.
•Excellent User of Voice Conversion Technology & Applications.
•Good Background in Networks.
•Networks layer1, 2 & 3 problem solving and troublshooting.
•Creative Thinking and Problem Solving Capability.
•Team Player and Strong Communications Skills.
•Background of Speech Communication & Acousstics Technology.

Soft Skills
•Excellent Customer service background.
•Analising KPIs and customer satisfaction indicators.
•Working well under pressure.
•Presentation Skills.
•Ability to accept and learn from criticism.
•Observe forms of etiquette.
•Unite a team amidst cultural differences.
•Teach others.
•Maintain meaningful conversation (discussion/debate).

PERSONAL DATA:

•Year of Birth: Sept 1981.
•Nationality: Egyptian.
•Marital Status: Single.