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×I have enhanced my communication abilities and cultivated a reputation as a major contributor through customer service and critical thinking. I am a collaborative team player who is always searching for opportunities to impart valuable insights. With these qualities, I am able to facilitate positive change and impacting outcomes.
Five years' experience of working as a client liaison officer as well as a customer relationship consultant, I have obtained experience in telephone customer service, customer care and building customer relationship.
Checking and resolving queries on CSI (Customer Satisfaction Index), solving cases opened by client on our dealer portal.
Provide customers with assistance in scheduling services. Provide answers to question and solutions to problems with regards to their service experience.
Proficient in use of Microsoft Office, Excel, PowerPoint, emailing systems, and Outlook
Assisting with preparation for Dealer standards and audits
Responsible for ordering staff uniforms.
Responsible for department allocated vehicle stock take.
?Assisting with vehicle hand-overs
Responsible for keeping record and updating allocated loan vehicles
Responsible for creating and adding new users to the system