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Customer Service Agent at bytes people solutions
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Show profile Hide profileBytes People Solutions (EAAB)
From June 2018- Current
Customer Care Consultant
Background: Inbound
Duties and Responsibilities
• Answer Inbound Calls and Log Activities on SAP
o Escalate Queries to Relevant Departments
o Provide Information to Consumers & Industry Members
o Attend All Scheduled Trainings
o Attend Queries on Emails
Bytes People Solutions (VODACOM)
October 2015-May 2018
Customer Care Consultant
Background: Inbound
Duties and Responsibilities
• Answer courteously inbound calls from Vodacom customers and making appropriate transfers
• sending invoice/statements and itemized billing to customers
• Logging service requests to relevant departments
• assisting customers with changing banking details, accounts
• Assist with handset and connection problems and escalate network problems
• Details, blacklisting handset, locking and unlocking lines
• Provide personalized customer service by responding to the needs of the customers
• Evaluate problems of the customers and provide logical lasting solutions
• Build customer loyalty by follow-up of customers calls
Bytes People Solutions (EAAB)
From June 2018- Current
Customer Care Consultant
Background: Inbound
Duties and Responsibilities
• Answer Inbound Calls and Log Activities on SAP
o Escalate Queries to Relevant Departments
o Provide Information to Consumers & Industry Members
o Attend All Scheduled Trainings
o Attend Queries on Emails
Bytes People Solutions (VODACOM)
October 2015-May 2018
Customer Care Consultant
Background: Inbound
Duties and Responsibilities
• Answer courteously inbound calls from Vodacom customers and making appropriate transfers
• sending invoice/statements and itemized billing to customers
• Logging service requests to relevant departments
• assisting customers with changing banking details, accounts
• Assist with handset and connection problems and escalate network problems
• Details, blacklisting handset, locking and unlocking lines
• Provide personalized customer service by responding to the needs of the customers
• Evaluate problems of the customers and provide logical lasting solutions
• Build customer loyalty by follow-up of customers calls
