Subscribe to daily business and company news across 19 industries
×Jacky Damons
I'm a customer focused Systems Analyst with experience in the retail and non-profit sector. My area of focus lies within analysis and documenting business processes for HR related projects.
I work within the HR Information Management domain where I am responsible for providing first line support to the business for all HR related systems. I also have experience in gathering, analysing and documenting business requirements for HR related projects requested by business and IT.
Show profile Hide profileFebruary 2015 - Present | Systems Analyst Trainee
The Foschini Group - Cape Town, South Africa
Systems Analysis
? Provide First Line support for all HR related systems:
? HRS (in-house HR system)
? ERCM (in-house Employee Relation case management system)
? INFOR HCM Workforce Management (store clocking system - Time & Attendance)
? CRS (Payroll)
? Taleo (Oracle)
? Liaise with internal users (stores and head office) in getting issues resolved
? Monitor daily user integration failures to rectify them before the user realizes, then inform the user to make necessary corrections
? Liaise with the IT department to get systems issues resolved
? Ensure all logged incidents in the IT Service Management application are resolved within agreed SLA
? Tracking development progress on enhancements and ensuring that all support related issues are resolved by the support staff
Business Analysis
? Functional and non-functional requirements gathering and Interviews with stakeholders
? Business Case and Functional Specifications Writing
? Define project scope and roles and responsibilities
? Process modelling and notation - As-Is and To-Be processes
? Documenting business and functional requirements - Business Cases, Functional Specifications, etc.
? Producing functional specification documentation - Use Case, Class, Package and Machine-state Diagrams
? Create Test Cases and conduct user acceptance testing
? Presenting proposed business improvements to relevant stakeholders
August 2013 - January 2015 | Data Analyst
Stowe Holdings - Cape Town, South Africa
? Managing client's data reporting
? Providing customer with daily and monthly accurate updates
? Using Excel to obtain all relevant information to generate reports and extract data
? Tracking calls using Heat Call Management tool
? Data extraction using 4Com software solution
? Monthly SLA reporting including attending monthly SLA meetings with clients
? Identifying bottlenecks and problem areas and reporting on these
? Following up with relevant departments to drive open calls to resolution
? Event Management tailored to customer needs
October 2008 - February 2011 | EFL Educator
Ministry of Education, Science and Technology - South Korea
? Researching topics, creating fitting lesson plans and presenting it to a specific audience
? Presenting with the use of Microsoft PowerPoint, flashcards, visual and audio technology as well as other forms of multi-media and presentation tools
? Submitting monthly lesson plans and progress reports to the head of department
? Attending quarterly presentation training and cultural immersion/cross-cultural experience workshops and related events
March 2006 - September 2008 | Office Administrator
Africa Jam Youth Outreach - Cape Town, South Africa
? Assisting the manager with administration for five staff members, thirty volunteers and five community development programs
? Coordinating a volunteer program for international and local volunteers, as well as prospective donors
? Arranging materials, logistics and catering for quarterly personal development and leadership workshops. I also participated in a project designing leadership manuals with a select team of international volunteers
? Establishing and maintaining partnerships with non-profit organizations, local government departments and local businesses
? Maintaining a database of local and international volunteers as well as external partners
? Coordinating outreach and promotional events to maintain a constant flow of new participants in the program
? Submitting monthly reports regarding the above concerns to the board of directors
February 2015 - Present | Systems Analyst Trainee
The Foschini Group - Cape Town, South Africa
Systems Analysis
? Provide First Line support for all HR related systems:
? HRS (in-house HR system)
? ERCM (in-house Employee Relation case management system)
? INFOR HCM Workforce Management (store clocking system - Time & Attendance)
? CRS (Payroll)
? Taleo (Oracle)
? Liaise with internal users (stores and head office) in getting issues resolved
? Monitor daily user integration failures to rectify them before the user realizes, then inform the user to make necessary corrections
? Liaise with the IT department to get systems issues resolved
? Ensure all logged incidents in the IT Service Management application are resolved within agreed SLA
? Tracking development progress on enhancements and ensuring that all support related issues are resolved by the support staff
Business Analysis
? Functional and non-functional requirements gathering and Interviews with stakeholders
? Business Case and Functional Specifications Writing
? Define project scope and roles and responsibilities
? Process modelling and notation - As-Is and To-Be processes
? Documenting business and functional requirements - Business Cases, Functional Specifications, etc.
? Producing functional specification documentation - Use Case, Class, Package and Machine-state Diagrams
? Create Test Cases and conduct user acceptance testing
? Presenting proposed business improvements to relevant stakeholders
August 2013 - January 2015 | Data Analyst
Stowe Holdings - Cape Town, South Africa
? Managing client's data reporting
? Providing customer with daily and monthly accurate updates
? Using Excel to obtain all relevant information to generate reports and extract data
? Tracking calls using Heat Call Management tool
? Data extraction using 4Com software solution
? Monthly SLA reporting including attending monthly SLA meetings with clients
? Identifying bottlenecks and problem areas and reporting on these
? Following up with relevant departments to drive open calls to resolution
? Event Management tailored to customer needs
October 2008 - February 2011 | EFL Educator
Ministry of Education, Science and Technology - South Korea
? Researching topics, creating fitting lesson plans and presenting it to a specific audience
? Presenting with the use of Microsoft PowerPoint, flashcards, visual and audio technology as well as other forms of multi-media and presentation tools
? Submitting monthly lesson plans and progress reports to the head of department
? Attending quarterly presentation training and cultural immersion/cross-cultural experience workshops and related events
March 2006 - September 2008 | Office Administrator
Africa Jam Youth Outreach - Cape Town, South Africa
? Assisting the manager with administration for five staff members, thirty volunteers and five community development programs
? Coordinating a volunteer program for international and local volunteers, as well as prospective donors
? Arranging materials, logistics and catering for quarterly personal development and leadership workshops. I also participated in a project designing leadership manuals with a select team of international volunteers
? Establishing and maintaining partnerships with non-profit organizations, local government departments and local businesses
? Maintaining a database of local and international volunteers as well as external partners
? Coordinating outreach and promotional events to maintain a constant flow of new participants in the program
? Submitting monthly reports regarding the above concerns to the board of directors
