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Customer care - ensure the branch and staff are well presented to
serve customers, attend customer queries, listen from both customers and staff for suggestions and gather, analyze and report on
competitor activity on weekly basis.
? Providing leadership, direction, instructions and guidance to Assistant Team Leader clerks and cleaners
? Developing and implementing timelines for each team's activities.
? Overseeing that AfricaBet branch is operating within targets, standards, policies, procedures, rules and regulations.
? Branch communications i.e deadlines and reports - daily, weekly &
monthly
? Cash handling
? Asset Management
? Training on product knowledge, rules, customer care and supervision skills.