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Bongani Hlongwane
Responsible for the Debt collections deliverables into External Debt collections Johannesburg, Durban, Bloemfontein and Cape Town region. Management of Collections value chain from sourcing to termination and ensuring optimum utilization of collections systems and metrics in company management.
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Show profile Hide profileKey Performance areas
Managing External Customer Debt collections
o Improve performance and communication skills.
o Ensure 100% probation sign off.
o Managing External debt Collectors Company
o Scrutinizing settlements and debit orders obtained.
o Setting up performance meetings with the EDC`s
o Managing performance and target.
o Formulate the appropriate recovery strategy to recover as much as possible and to mitigate any additional requirements.
o Engage with higher levels on a matter to matter basis regarding complex settlements and decision making.
o Informing suppliers through monthly reporting of any payment files outstanding and provide feedback moving forward.
o Distribution performance target and STP target for the month
o Mitigate recoveries and execution of Accounts
Performance Management
o Improved performance.
o Assertive engagements with clients and suppliers
o Identify poor performance trends and recommendations to management.
o Improved bench strength
o Preparing MI for stakeholders and management
o Ensuring that queries and complains are attended within SLA
o Identify gaps and problems within operations process
o Ensuring that calls are quality assessed and audited
o Right skills at the right place
o Setting up monthly withdrawal/placements
Organisational Climate
o Improved Management and stakeholders engagement levels.
o Preparing weekly steerco reports and recommendations?
o Treating Customers fairly.
o Improved customer services.
o Create a culture of recognition.
Debt Collections Management
o Improved leadership results.
o Serving Debtor with Paid up letters and feedback on Queries
o Managing monthly audits notes and Call Quality
o 100% execution of settlements accounts
o Delivering results and meeting customers expectations
Key Performance areas
Managing External Customer Debt collections
o Improve performance and communication skills.
o Ensure 100% probation sign off.
o Managing External debt Collectors Company
o Scrutinizing settlements and debit orders obtained.
o Setting up performance meetings with the EDC`s
o Managing performance and target.
o Formulate the appropriate recovery strategy to recover as much as possible and to mitigate any additional requirements.
o Engage with higher levels on a matter to matter basis regarding complex settlements and decision making.
o Informing suppliers through monthly reporting of any payment files outstanding and provide feedback moving forward.
o Distribution performance target and STP target for the month
o Mitigate recoveries and execution of Accounts
Performance Management
o Improved performance.
o Assertive engagements with clients and suppliers
o Identify poor performance trends and recommendations to management.
o Improved bench strength
o Preparing MI for stakeholders and management
o Ensuring that queries and complains are attended within SLA
o Identify gaps and problems within operations process
o Ensuring that calls are quality assessed and audited
o Right skills at the right place
o Setting up monthly withdrawal/placements
Organisational Climate
o Improved Management and stakeholders engagement levels.
o Preparing weekly steerco reports and recommendations?
o Treating Customers fairly.
o Improved customer services.
o Create a culture of recognition.
Debt Collections Management
o Improved leadership results.
o Serving Debtor with Paid up letters and feedback on Queries
o Managing monthly audits notes and Call Quality
o 100% execution of settlements accounts
o Delivering results and meeting customers expectations
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