Support Clerk

Remuneration:	R6000 - R7000 per month basic salary
Benefits:	Provident Fund
Location:	Nelspruit, Mbombela
Education level:	Matric
Job level:	Junior
Type:	Permanent
Reference:	#MP Support Clerk
Company:	Playa Bets

Duties

• Resolving and responding to customers complaints in a professional manner on various social platforms (via phone, e-mail and social media) within the required time limits - follow up to ensure resolution 
• Resolve service problems by assessing and identifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem 
• Build sustainable relationships of trust through open and interactive communication 
• Expediting correction or adjustment and following up to ensure resolution 
• Activating customer accounts   
• Assisting branch managers and customers telephonically with queries/complaints 
• Maintain customer adjustments for deposits and withdrawals  
• Compiling basic admin reports by collecting and analysing customer information 
• Recommend potential products or services to management based on the above reports 
• Contribute to the team effort by accomplishing related tasks as needed 
• Follow communication procedures, guidelines and policies 
• Go the extra mile to engage customers 
• Inform customers of deals and promotions 
• Work with the customer service manager to ensure proper customer service is being delivered 

Required

• Social media experience  
• Knowledge of Playa’s policies and procedures 
• PC experience (Outlook and Excel) 
• Able to remain calm in busy and occasionally difficult situations 
• Able to multi-task to ensure all duties are completed by shift end 
• Clear and concise communication skills 
• Able to give world-class customer care service to all clients  
• Manage large amounts of incoming calls 

Company Description

We've got game!
Playa Bets offers the most comprehensive and exciting online, mobile and retail betting experience for sports betting and lucky number fanatics in South Africa. With multiple betting shops in KZN and the Western Cape and with our revolutionary online and mobile betting system, Playa Bets is South Africa’s one stop betting destination for retail and online customer’s country wide.

We have been in the sports betting game since the 1950's and are backed by a highly experienced management team which have been registered bookmakers in Mpumalanga, the Eastern Cape, Western Cape and Kwa-Zulu Natal. With BILLIONS in pay-outs and an endless list of happy and satisfied clients, you can rest assured that Playa Bets is your one-stop shop for all your betting needs!

Playa Bets offers a unique world class product to local players across South Africa. With over 12000 live sporting betting events, 378000+ live betting markets and over 1 million Sports Betting opportunities every month, Playa Bets customers will always be in the action! Our online betting platform is built according to the latest standards and is hosted on a full width, fully responsive website and mobile betting site with a state-of-the-art Android and iOS app available for download.

At Playa Bets, we also offer our players exciting Live Dealer Casino Games and Slots as well as betting opportunities on worldwide lotteries, Keno, Spin & Win, Pre-Recorded Greyhound Racing, and Horse Racing from around the World!

Posted on 30 Sep 10:03, Closing date 29 Nov