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IT Support Technician
| Remuneration: | cost-to-company |
| Location: | Johannesburg |
| Job level: | Junior/Mid |
| Type: | Permanent |
| Company: | THE SKILLS MINE (PTY) LTD |
Requirements
- Diploma or NQF level six in ISO27001 - information security management systems certification (ISMS) or relevant qualification
- Three or more years of experience in IT user support or relevant experience
- Experience in IT user support, Microsoft Azure, Microsoft 365, or relevant experience
- Microsoft Desktop Support Administrator certification
- MCSE - cloud platform and infrastructure certification
- ITIL practitioner certification
- Provide effective technical support and problem resolution for all relevant IT services to end users
- Responsible for end-to-end query resolution and continuous service improvements
- Perform onsite and offsite hardware, software, and cloud solutions/platform updates and repairs
- Troubleshoot and repair computer systems and IT frameworks throughout the organisation
- Adhere to the ITIL service management process and update the IT service management application with relevant progress
- Provide equipment set-up support for new joiners
- Repair and maintain system applications, ensuring IT services are usable by end users
- Adhere to asset management policies and procedures when handling IT assets
- Collaborate with IT teams for troubleshooting and support on IT services
- Provide after-hours standby technical support on a rotational basis
Posted on 15 Jan 12:45, Closing date 14 Feb
See also: IT Technician
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IT Support Technician
Johannesburg
Requirements Diploma or NQF level six in ISO27001 - information security management systems certification (ISMS) or relevant qualificationThree or more years of...
Requirements Diploma or NQF level six in ISO27001 - information security management systems certification (ISMS) or relevant qualificationThree or more years of...
22 hours
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