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Insurance industry warned: Ignore m-commerce and face being marginalised

Published by Ovum, part of the Datamonitor group 23 Aug 2010

Customer intelligence key to maximising bank profits

Published by Ovum, Datamonitor group 2 Aug 2010

Banking battle moves back to high street

Published by Datamonitor 23 Jul 2010

Leaders grapple with tone from the top - PwC

Leaders grapple with tone from the top - PwC

12 Jul 2010

Ring of truth - automated phone systems top UK list of financial service frustrations

Ring of truth - automated phone systems top UK list of financial service frustrations

8 Jul 2010

Investment in speech analytics in call centres set to double

Published by Ovum, part of the Datamonitor group 23 Jun 2010