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Successful retail chatbot interactions to grow eightfold by 2023

Research

Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Phygital: 6 ways to adapt, or die

CRM

Phygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019

Up, close and very personalised

CRM, CX, UX

Up, close and very personalised

Refilwe Maluleke 23 Apr 2019

Six steps to successful customer relationship management

CRM, CX, UX

Six steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

The need for speed in modern retail

CRM

The need for speed in modern retail

Refilwe Maluleke 8 Apr 2019

PwC releases consumer insights survey for 2019

Research

PwC releases consumer insights survey for 2019

3 Apr 2019

Consumer demand at the forefront of African business priorities

Research

Consumer demand at the forefront of African business priorities

28 Mar 2019

African retailers have the opportunity to re-imagine a data-driven sector

Retail

African retailers have the opportunity to re-imagine a data-driven sector

Toros Esim 27 Mar 2019

#ECO19: Is your mobile commerce strategy excluding the mass market?

E-commerce

#ECO19: Is your mobile commerce strategy excluding the mass market?

Lauren Hartzenberg 22 Mar 2019

Mike Joubert of the Billybo Group, in action on the eCommerce Africa 2019 stage.

Marketing

#ECO19: Unpack why your brand story matters before you start telling it

Leigh Andrews 20 Mar 2019

Chantel Botha of BrandLove in action at eCommerce Africa 2019.

CRM

#ECO19: Why brands need to create emotional experiences for Generation CX

Leigh Andrews 19 Mar 2019

Is your organisation customer centric?

CRM, CX, UX

Is your organisation customer centric?

14 Mar 2019

8 trends driving innovation in sub-Saharan Africa

Research

8 trends driving innovation in sub-Saharan Africa

12 Mar 2019

Retail marketing and point of purchase trends for 2019

Retail Marketing

Retail marketing and point of purchase trends for 2019

Leo Van De Polder 28 Feb 2019

More news

Successful retail chatbot interactions to grow eightfold by 2023

RetailSuccessful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Phygital: 6 ways to adapt, or die

RetailPhygital: 6 ways to adapt, or die

Eben Esterhuizen 30 Apr 2019

Up, close and very personalised

Marketing & MediaUp, close and very personalised

Refilwe Maluleke 23 Apr 2019

Six steps to successful customer relationship management

Marketing & MediaSix steps to successful customer relationship management

Eben Esterhuizen 16 Apr 2019

The need for speed in modern retail

RetailThe need for speed in modern retail

Refilwe Maluleke 8 Apr 2019

PwC releases consumer insights survey for 2019

Marketing & MediaPwC releases consumer insights survey for 2019

3 Apr 2019

Consumer demand at the forefront of African business priorities

RetailConsumer demand at the forefront of African business priorities

28 Mar 2019

African retailers have the opportunity to re-imagine a data-driven sector

RetailAfrican retailers have the opportunity to re-imagine a data-driven sector

Toros Esim 27 Mar 2019

#ECO19: Is your mobile commerce strategy excluding the mass market?

Retail#ECO19: Is your mobile commerce strategy excluding the mass market?

Lauren Hartzenberg 22 Mar 2019

Mike Joubert of the Billybo Group, in action on the eCommerce Africa 2019 stage.

Marketing & Media#ECO19: Unpack why your brand story matters before you start telling it

Leigh Andrews 20 Mar 2019

Chantel Botha of BrandLove in action at eCommerce Africa 2019.

Retail#ECO19: Why brands need to create emotional experiences for Generation CX

Leigh Andrews 19 Mar 2019

Is your organisation customer centric?

Marketing & MediaIs your organisation customer centric?

14 Mar 2019

8 trends driving innovation in sub-Saharan Africa

Retail8 trends driving innovation in sub-Saharan Africa

12 Mar 2019

Retail marketing and point of purchase trends for 2019

RetailRetail marketing and point of purchase trends for 2019

Leo Van De Polder 28 Feb 2019

Keeping on trend in digital retail

RetailKeeping on trend in digital retail

27 Feb 2019

Using digital to personalise customer services in Africa

Marketing & MediaUsing digital to personalise customer services in Africa

Ntombi Mhangwani 22 Feb 2019

4 CRM marketing trends to ignite 2019

Marketing & Media4 CRM marketing trends to ignite 2019

Sugeshni Subroyen 12 Feb 2019

The coming shopping centre ecosystem apocalypse

RetailThe coming shopping centre ecosystem apocalypse

Alan Knott-Craig 11 Feb 2019

6 ways to win with CX

Retail6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

The brands leading, challenging and exploring in 2019

RetailThe brands leading, challenging and exploring in 2019

Jainita Khatri 5 Feb 2019

#BizTrends2019: Shop defines 6 trends shaping the future of retail

Retail#BizTrends2019: Shop defines 6 trends shaping the future of retail

Leo Van De Polder 30 Jan 2019

#BizTrends2019: 2019, a definitive year in FMCG

Retail#BizTrends2019: 2019, a definitive year in FMCG

Marylee Townshend 29 Jan 2019

#BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019

Retail#BizTrends2019: Single-use plastic, circular economy, ethical supply chains and climate action to drive retail in 2019

Feroz Koor 25 Jan 2019

#BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

Retail#BizTrends2019: Payments, engagement, partnership - African retail trends for 2019

Mark Schech 22 Jan 2019

#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Retail#BizTrends2019: Africa's consumers - connected, in control, and hungry for convenience

Ailsa Wingfield 14 Jan 2019

Reclaiming retail relevance with IoT

RetailReclaiming retail relevance with IoT

Nathan Clevenger 14 Jan 2019

#AfricaCom2018: How to leapfrog when improving customer experience

Marketing & Media#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

Retail#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

Marketing & MediaHow African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

7 ways to create in-store experiences that drive traffic and sales

Retail7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

CEM Africa kicks off this week!

Marketing & MediaCEM Africa kicks off this week!

27 Jul 2018

5 expectations of the African millennial consumer

Retail5 expectations of the African millennial consumer

19 Jul 2018

The future of retail: Clicks, bricks and data-driven insights

RetailThe future of retail: Clicks, bricks and data-driven insights

Sarah Quinlan 13 Jul 2018

Harnessing the evolutionary power of smart packaging in Africa

RetailHarnessing the evolutionary power of smart packaging in Africa

15 Jun 2018

Investing in your customers yields returns

Marketing & MediaInvesting in your customers yields returns

14 Jun 2018

Creating better customer experience in Africa

Marketing & MediaCreating better customer experience in Africa

Matthew Kibby 11 Jun 2018

GDPR: ground zero for a more trusted, secure internet

ICTGDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

New data protection guidelines for Africa launched

ICTNew data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws

Marketing & MediaHow African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Empathy - a two-way street in customer service

Marketing & MediaEmpathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Let's do Biz