Adapt or disrupt - 15 Aug 2016
By Jessica Tennant, Retail Editor (@Biz_Retail)
Taste Holdings has announced the location of its third Starbucks store in South Africa, where coffee people in Menlyn Maine, Pretoria can look forward to 100% Arabica coffee and some of the rarest single-origin, small-lot coffees, prepared through a variety of brewing methods, such as siphon, pour over and the Clover brewing system.
In response to the waste epidemic that sees 100bn single-use coffee cups thrown away each year, local brand Ecoffee Cup launched in SA today, offering a stylish range of reusable and recyclable takeaway cups.
Nidal Kamouni of PCCI Group explains how self-service improves customer satisfaction. He believes that "the customer experience landscape is ripe for disruption, with companies slowly making progress toward more seamless and simpler customer experiences," as well as increasing their focus on making self-service easier. And Leigh Andrews interviews Lisa Currey of Hamiltons Advertising on how to grow a business in the rapidly evolving world of FMCG retail and advertising.
For more articles relating to women in business, follow our #WomensMonth special section. Next up: the skilful Heather Moore of design company, Skinny laMinx...
