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Princess Mkabayi Mall in KZN officially opens its doors

V&A Waterfront welcomes Lego certified store

November set to bring higher fuel prices as official announcement looms

BrandMapp's Stuart Lowe passes away, industry pays tribute

Danette Breitenbach

Media24 starts transition to a fully digital media company

Biz Most Read Award winners October 2024

Ugandan journalist Blanshe Musinguzi wins African investigative journalist of the year award

Debate over artistic freedom as ARB orders withdrawal of property ad

Karabo Ledwaba

US-based MDIF exits Mail & Guardian, sells to local shareholders

AI in action: How creative industries are evolving with new roles and job titles

Karabo Ledwaba

Gustavo via Pexels

Research

Global consumers ease back into in-store shopping - report

4 Sep 2020

Research

1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

CRM

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Jessica Vredenburg and Megan Phillips 24 Jul 2020

How mobile technology is driving sales in physical retail stores

Technology

How mobile technology is driving sales in physical retail stores

Leon Coetzer 10 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus

CRM

Customer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

Covid-19: Could remote working help retail re-evaluate its agenda?

Retail Marketing

Covid-19: Could remote working help retail re-evaluate its agenda?

1 Apr 2020

Connecting with customers on the ground is not dead

CRM

Connecting with customers on the ground is not dead

27 Jan 2020

The most valuable global retail brands for 2019

Research

The most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

Research

Successful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Consumerism in crisis as millennials stay away from shops

Retailers

Consumerism in crisis as millennials stay away from shops

Brendan Canavan 25 Jan 2019

Elevated sensorial experiences drive shoppers back to stores

Research

Elevated sensorial experiences drive shoppers back to stores

15 Jan 2019

UK retail loyalty programmes suffer from a lack of differentiation

CRM

UK retail loyalty programmes suffer from a lack of differentiation

20 Feb 2018

The modern marketer is a connected one

Education

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Dolgachov © –

Digital

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

Image credit: Alok Sharma - .

Research

New research suggests organisations should embrace new messaging culture

6 Dec 2017

Why SA's reluctance to use self-service tech is a positive for businesses

Services

Why SA's reluctance to use self-service tech is a positive for businesses

Adam Manuel 14 Nov 2016

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

Technology

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

15 Jun 2016

'Here we are sir, but please... not in the store...'

CRM, CX, UX

'Here we are sir, but please... not in the store...'

11 Feb 2015

Second annual global customer service survey: The findings

Research

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Digital

Big data and the consumer experience for business

Jose Capelo 30 May 2014

More news

Gustavo via Pexels

RetailGlobal consumers ease back into in-store shopping - report

4 Sep 2020

Retail1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

RetailCoronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Jessica Vredenburg and Megan Phillips 24 Jul 2020

How mobile technology is driving sales in physical retail stores

RetailHow mobile technology is driving sales in physical retail stores

Leon Coetzer 10 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus

RetailCustomer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

Covid-19: Could remote working help retail re-evaluate its agenda?

RetailCovid-19: Could remote working help retail re-evaluate its agenda?

1 Apr 2020

Connecting with customers on the ground is not dead

RetailConnecting with customers on the ground is not dead

27 Jan 2020

The most valuable global retail brands for 2019

RetailThe most valuable global retail brands for 2019

14 May 2019

Successful retail chatbot interactions to grow eightfold by 2023

RetailSuccessful retail chatbot interactions to grow eightfold by 2023

9 May 2019

Consumerism in crisis as millennials stay away from shops

RetailConsumerism in crisis as millennials stay away from shops

Brendan Canavan 25 Jan 2019

Elevated sensorial experiences drive shoppers back to stores

RetailElevated sensorial experiences drive shoppers back to stores

15 Jan 2019

UK retail loyalty programmes suffer from a lack of differentiation

RetailUK retail loyalty programmes suffer from a lack of differentiation

20 Feb 2018

The modern marketer is a connected one

Marketing & MediaThe modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Dolgachov © –

Marketing & MediaHas the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

Image credit: Alok Sharma - .

Marketing & MediaNew research suggests organisations should embrace new messaging culture

6 Dec 2017

Why SA's reluctance to use self-service tech is a positive for businesses

ICTWhy SA's reluctance to use self-service tech is a positive for businesses

Adam Manuel 14 Nov 2016

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

RetailBT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

15 Jun 2016

'Here we are sir, but please... not in the store...'

Marketing & Media'Here we are sir, but please... not in the store...'

11 Feb 2015

Second annual global customer service survey: The findings

Marketing & MediaSecond annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Marketing & MediaBig data and the consumer experience for business

Jose Capelo 30 May 2014

Marketing & MediaPassionate about your brand?

14 Mar 2013

M&M Global Awards: The jury

Marketing & MediaM&M Global Awards: The jury

7 Jun 2012

Maximizer Software hosts free CRM webinar

Marketing & MediaMaximizer Software hosts free CRM webinar

13 Apr 2012

Massive line-up for ECEW 2012

Marketing & MediaMassive line-up for ECEW 2012

8 Mar 2012

Greenlight comment: 'Social Search' is finally here!

Marketing & MediaGreenlight comment: 'Social Search' is finally here!

16 Jan 2012

UK Population turns to social media to express opinions about brands

Marketing & MediaUK Population turns to social media to express opinions about brands

25 Oct 2011

Supermarkets top Britain's firms as the most loyal 'institutions'

Marketing & MediaSupermarkets top Britain's firms as the most loyal 'institutions'

9 Jun 2011

Survey reveals UK fears over location-based technology in customer service

Marketing & MediaSurvey reveals UK fears over location-based technology in customer service

2 Jun 2011

Reducing stress is key to financial services providers' success

RetailReducing stress is key to financial services providers' success

Published by Datamonitor 14 Apr 2011

Advances in technology will give consumers power over banks by 2020

RetailAdvances in technology will give consumers power over banks by 2020

5 Apr 2011

Ivan Fernandes appointed global director, MediaCom

Marketing & MediaIvan Fernandes appointed global director, MediaCom

7 Mar 2011

Do they know it's corruption?

RetailDo they know it's corruption?

3 Jan 2011

Christmas shopping helper

Marketing & MediaChristmas shopping helper

1 Dec 2010

Automated service hell: Businesses out of touch

RetailAutomated service hell: Businesses out of touch

11 Nov 2010

Consumer trends for 2011

Marketing & MediaConsumer trends for 2011

8 Nov 2010

Leaders grapple with tone from the top - PwC

Marketing & MediaLeaders grapple with tone from the top - PwC

12 Jul 2010