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Princess Mkabayi Mall in KZN officially opens its doors

V&A Waterfront welcomes Lego certified store

November set to bring higher fuel prices as official announcement looms

BrandMapp's Stuart Lowe passes away, industry pays tribute

Danette Breitenbach

Media24 starts transition to a fully digital media company

Biz Most Read Award winners October 2024

Ugandan journalist Blanshe Musinguzi wins African investigative journalist of the year award

Debate over artistic freedom as ARB orders withdrawal of property ad

Karabo Ledwaba

US-based MDIF exits Mail & Guardian, sells to local shareholders

AI in action: How creative industries are evolving with new roles and job titles

Karabo Ledwaba

Countdown to Christmas with Lindt’s iconic advent calendars

Countdown to Christmas with Lindt’s iconic advent calendarsNinety9cents

Celebrate a decade of energy with Switch Energy Drink

Celebrate a decade of energy with Switch Energy DrinkSwitch Energy Drink

Hunter’s Premium Cider refreshes summer with the soundtrack of uk'fosta

Hunter’s Premium Cider refreshes summer with the soundtrack of uk'fostaHeineken Beverages

How customer reviews shape Black Friday buying decisions

How customer reviews shape Black Friday buying decisionsHellopeter

Biz Most Read Award winners October 2024

Biz Most Read Award winners October 2024Bizcommunity.com

Employee wellness at Mpact Plastics

Employee wellness at Mpact PlasticsMpact

Spur celebrates 57 years as South Africa’s happy place with a nationwide celebration

Spur celebrates 57 years as South Africa’s happy place with a nationwide celebrationOnPoint PR

Switch Energy Drink unveils premium 275ml glass bottles in partnership with Halewood South Africa

Switch Energy Drink unveils premium 275ml glass bottles in partnership with Halewood South AfricaSwitch Energy Drink

Driving customer-centricity through harmonising insights, strategy, and operational implementation

Research

Driving customer-centricity through harmonising insights, strategy, and operational implementation

React Customer Research 20 Feb 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience

CRM

The crucial role of frontline retail workers in shaping customer experience

Serena Ho 14 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters

CRM

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, QuickEasy Software 13 Feb 2024

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

SMEs

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

OriginalNerdsZA 12 Feb 2024

7 skills every CX interviewer needs

CRM

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Businesses and consumers must protect personal data in the digital era

Cybersecurity

Businesses and consumers must protect personal data in the digital era

8 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction

Digital

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

#BizTrends2024: Navigating the evolving retailing landscape in SSA

Trends

#BizTrends2024: Navigating the evolving retailing landscape in SSA

Christele Chokossa 6 Feb 2024

All the Salesforce Customer Appreciation Awards 2024 winners

Sales

All the Salesforce Customer Appreciation Awards 2024 winners

1 Feb 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Marketing

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Survey reveals AI can significantly improve service and support

Research

Survey reveals AI can significantly improve service and support

18 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

CRM

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.

Mobile & Apps

Apple’s decision to bring RCS to the iPhone is big boost to business revenue

Lindsey Schutters 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

CRM

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Can you live up to your customers’ value expectations?

CRM

Can you live up to your customers’ value expectations?

Estelle van Tonder 18 Dec 2023

Unleashing the true value of customers

CRM

Unleashing the true value of customers

Estelle van Tonder 13 Dec 2023

Image source: Andrea Piacquadio from

Management & Leadership

How to keep staff motivated this festive season

12 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

Marketing

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

CRM, CX, UX

Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

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Christele Chokossa 6 Feb 2024

All the Salesforce Customer Appreciation Awards 2024 winners

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#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Marketing & Media#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Survey reveals AI can significantly improve service and support

RetailSurvey reveals AI can significantly improve service and support

18 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

RetailTalking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.

ICTApple’s decision to bring RCS to the iPhone is big boost to business revenue

Lindsey Schutters 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

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Riyaat Phillips 5 Jan 2024

Can you live up to your customers’ value expectations?

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Estelle van Tonder 18 Dec 2023

Unleashing the true value of customers

RetailUnleashing the true value of customers

Estelle van Tonder 13 Dec 2023

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HR & ManagementHow to keep staff motivated this festive season

12 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

Marketing & MediaThe importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

Marketing & MediaDeveloping advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries

Retail#BlackFriday: Consumers under strain; swop luxury items for everyday items

5 Dec 2023

Biz Most Read Award winners November 2023

Marketing & MediaBiz Most Read Award winners November 2023

Bizcommunity.com 1 Dec 2023

Marketing & MediaFuel stations: More than pumps and prices - brand temples for CX

Adrian Whines 30 Nov 2023

Cost of living hits businesses hard, but good CX could be the saving grace

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29 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?

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Ryan Falkenberg 21 Nov 2023

Putting the consumer in control: the power of consent

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Clara Wicht 10 Nov 2023

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Tushar Vaishnavi 9 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement

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Boris Maric 9 Nov 2023

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Ryan Falkenberg 2 Nov 2023

Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).

PropertyResilient Claremont CBD poised for further investment and growth

27 Oct 2023

Marketing & Media5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

Why qualitative data is key to unleashing great customer experiences

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Liezel Jonkheid 24 Oct 2023

The evolution of customer loyalty programmes

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Len Lubbe 24 Oct 2023

Mompati Mall to open in Vryburg, North West

RetailMompati Mall to open in Vryburg, North West

20 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?

RetailIs your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

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19 Oct 2023

Why should I even bother writing reviews?

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Hellopeter 12 Oct 2023

Kenya's grocery retail sector is a beacon of innovation and growth

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Kerry Elliott 6 Oct 2023

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