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New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

By Lindsey Schutters 20 Jun 2024

Customer Experience Africa Awards return for 2nd Edition

Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

Using digital to personalise customer services in Africa

Using digital to personalise customer services in Africa

Ntombi Mhangwani 22 Feb 2019

How to win in the African digital space

How to win in the African digital space

Seanice Kacungira 12 Feb 2019

4 CRM marketing trends to ignite 2019

4 CRM marketing trends to ignite 2019

Sugeshni Subroyen 12 Feb 2019

Top 5 Industries to benefit from AI

Top 5 Industries to benefit from AI

12 Feb 2019

6 ways to win with CX

6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

The brands leading, challenging and exploring in 2019

The brands leading, challenging and exploring in 2019

Jainita Khatri 5 Feb 2019

Microsoft CMO on the transformation of digital marketing

Microsoft CMO on the transformation of digital marketing

Jessica Tennant 5 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

Jessica Tennant, Bizcommunity.com 1 Feb 2019

#BizTrends2019: The transformative power of transparency

#BizTrends2019: The transformative power of transparency

Paula Hulley 25 Jan 2019

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

Carmen Murray 21 Jan 2019

Advertising is dead. Long live value-tising

Advertising is dead. Long live value-tising

Mike Silver 16 Jan 2019

Godfrey Parkin, CEO of Britefire and of Angaza.

#BizTrends2019: Brand building must become more about customer experience

Godfrey Parkin 14 Jan 2019

#BizTrends2019: Business excellence in Africa relies on customer centricity

#BizTrends2019: Business excellence in Africa relies on customer centricity

Sarina de Beer 9 Jan 2019

Take care when hitching customers' emotions to your brandwagon

Take care when hitching customers' emotions to your brandwagon

Estelle Nagel 21 Dec 2018

All the 2018 AfricaCom Awards winners

All the 2018 AfricaCom Awards winners

15 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Customer expectations outpace brand experiences

Hans Zachar 12 Nov 2018

AfricaCom Awards 2018 finalists

AfricaCom Awards 2018 finalists

1 Nov 2018

AI Summit launches at AfricaCom 2018

AI Summit launches at AfricaCom 2018

10 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.

Celebrating Africa's digital heroes in 2018

14 Sep 2018

data/ © dolgachov via

African research dominated by mobile, social media

Danette Breitenbach 6 Sep 2018

OnePlace appoints EMEA head of sales

OnePlace appoints EMEA head of sales

3 Sep 2018

Suffer a data breach and lose up to one third of your customers

Suffer a data breach and lose up to one third of your customers

30 Aug 2018

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

19 Jul 2018

Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.

Seizing opportunities in Zimbabwe's new era

Never Ncube 19 Jul 2018

The crucial role of client service excellence in agencies

The crucial role of client service excellence in agencies

Mpho Nkomonde 9 Jul 2018

Implement GDPR or organisations risk losing business

Implement GDPR or organisations risk losing business

21 Jun 2018

Investing in your customers yields returns

Investing in your customers yields returns

14 Jun 2018

More news

Using digital to personalise customer services in Africa

Using digital to personalise customer services in Africa

Ntombi Mhangwani 22 Feb 2019

How to win in the African digital space

How to win in the African digital space

Seanice Kacungira 12 Feb 2019

4 CRM marketing trends to ignite 2019

4 CRM marketing trends to ignite 2019

Sugeshni Subroyen 12 Feb 2019

Top 5 Industries to benefit from AI

Top 5 Industries to benefit from AI

12 Feb 2019

6 ways to win with CX

6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

The brands leading, challenging and exploring in 2019

The brands leading, challenging and exploring in 2019

Jainita Khatri 5 Feb 2019

Microsoft CMO on the transformation of digital marketing

Microsoft CMO on the transformation of digital marketing

Jessica Tennant 5 Feb 2019

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

#BizTrends2019: Bizcommunity hosts #BizTrendsLIVE!, an overview

Jessica Tennant, Bizcommunity.com 1 Feb 2019

#BizTrends2019: The transformative power of transparency

#BizTrends2019: The transformative power of transparency

Paula Hulley 25 Jan 2019

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

Carmen Murray 21 Jan 2019

Advertising is dead. Long live value-tising

Advertising is dead. Long live value-tising

Mike Silver 16 Jan 2019

Godfrey Parkin, CEO of Britefire and of Angaza.

#BizTrends2019: Brand building must become more about customer experience

Godfrey Parkin 14 Jan 2019

#BizTrends2019: Business excellence in Africa relies on customer centricity

#BizTrends2019: Business excellence in Africa relies on customer centricity

Sarina de Beer 9 Jan 2019

Take care when hitching customers' emotions to your brandwagon

Take care when hitching customers' emotions to your brandwagon

Estelle Nagel 21 Dec 2018

All the 2018 AfricaCom Awards winners

All the 2018 AfricaCom Awards winners

15 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

Customer expectations outpace brand experiences

Hans Zachar 12 Nov 2018

AfricaCom Awards 2018 finalists

AfricaCom Awards 2018 finalists

1 Nov 2018

AI Summit launches at AfricaCom 2018

AI Summit launches at AfricaCom 2018

10 Oct 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

AfricaCom 2018 takes place in Cape Town, 13-15 November 2018.

Celebrating Africa's digital heroes in 2018

14 Sep 2018

data/ © dolgachov via

African research dominated by mobile, social media

Danette Breitenbach 6 Sep 2018

OnePlace appoints EMEA head of sales

OnePlace appoints EMEA head of sales

3 Sep 2018

Suffer a data breach and lose up to one third of your customers

Suffer a data breach and lose up to one third of your customers

30 Aug 2018

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

19 Jul 2018

Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.

Seizing opportunities in Zimbabwe's new era

Never Ncube 19 Jul 2018

The crucial role of client service excellence in agencies

The crucial role of client service excellence in agencies

Mpho Nkomonde 9 Jul 2018

Implement GDPR or organisations risk losing business

Implement GDPR or organisations risk losing business

21 Jun 2018

Investing in your customers yields returns

Investing in your customers yields returns

14 Jun 2018

Chasing the dream of the single view of the customer

Chasing the dream of the single view of the customer

Wynand Smit 14 Jun 2018

Creating better customer experience in Africa

Creating better customer experience in Africa

Matthew Kibby 11 Jun 2018

Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

29 May 2018

GDPR: ground zero for a more trusted, secure internet

GDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

How African businesses can comply with new EU data laws

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail

Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

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