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Why livestreamers should sell their products with a poker face - not a smileMichel Ballings and Neeraj Bharadwaj 30 Aug 2021
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Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying onJessica Vredenburg and Megan Phillips 24 Jul 2020
Customer experience will help retailers overcome the financial hit from coronavirusFrederic Dimanche 6 Jul 2020
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