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Kenya's grocery retail sector is a beacon of innovation and growth

Kenya's grocery retail sector is a beacon of innovation and growthKerry Elliott

Source: Supplied. Sherilyn Kamga, senior strategic finance analyst at Talend.

#YouthMonth: Navigating the intersection of finance and tech in FinOps

By Katja Hamilton 23 Jun 2023

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

Middle East and Africa sees 21% digital commerce growth despite global dip - Salesforce

24 Apr 2023

#AfricaCom2018: How to leapfrog when improving customer experience

CRM, CX, UX

#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

E-commerce

#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

Digital

How African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

7 ways to create in-store experiences that drive traffic and sales

CRM

7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

CEM Africa kicks off this week!

CRM, CX, UX

CEM Africa kicks off this week!

27 Jul 2018

5 expectations of the African millennial consumer

CRM

5 expectations of the African millennial consumer

19 Jul 2018

The future of retail: Clicks, bricks and data-driven insights

Retail

The future of retail: Clicks, bricks and data-driven insights

Sarah Quinlan 13 Jul 2018

Harnessing the evolutionary power of smart packaging in Africa

Packaging

Harnessing the evolutionary power of smart packaging in Africa

15 Jun 2018

Investing in your customers yields returns

CRM, CX, UX

Investing in your customers yields returns

14 Jun 2018

Creating better customer experience in Africa

CRM, CX, UX

Creating better customer experience in Africa

Matthew Kibby 11 Jun 2018

GDPR: ground zero for a more trusted, secure internet

Data & Analytics

GDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

New data protection guidelines for Africa launched

Data & Analytics

New data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws

CRM, CX, UX

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Empathy - a two-way street in customer service

CRM, CX, UX

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

CRM

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

Nicholas Haralambous

CRM

#ECMA18: It's not an apocalypse, it's a retail revolution

Lauren Hartzenberg 26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI

Technology

#ECMA2018: Adopt a humanistic approach to AI

Maroefah Smith 16 Mar 2018

#ECMA18: Cracking e-commerce conversion

E-commerce

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design

Retailers

#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

Research

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

Trends

#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image credit: bruce mars via

Trends

Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

Trends

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

#Trending: The rise of consumer resilience

Research

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Allan Swart ©

Marketing

#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Joe Fuster

CRM, CX, UX

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Phakiso Tlali

CRM, CX, UX

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

CRM, CX, UX

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

CRM, CX, UX

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

CRM, CX, UX

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

More news

#AfricaCom2018: How to leapfrog when improving customer experience

Marketing & Media#AfricaCom2018: How to leapfrog when improving customer experience

Leigh Andrews 14 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

Retail#GoogleRetail: No room for silos in omnichannel retail

Lauren Hartzenberg 6 Nov 2018

Hans Zachar, managing director: technology strategy, Accenture Africa.

Marketing & MediaHow African enterprises chart growth in the digital age

Hans Zachar 9 Oct 2018

7 ways to create in-store experiences that drive traffic and sales

Retail7 ways to create in-store experiences that drive traffic and sales

Higor Torchia 31 Aug 2018

CEM Africa kicks off this week!

Marketing & MediaCEM Africa kicks off this week!

27 Jul 2018

5 expectations of the African millennial consumer

Retail5 expectations of the African millennial consumer

19 Jul 2018

The future of retail: Clicks, bricks and data-driven insights

RetailThe future of retail: Clicks, bricks and data-driven insights

Sarah Quinlan 13 Jul 2018

Harnessing the evolutionary power of smart packaging in Africa

RetailHarnessing the evolutionary power of smart packaging in Africa

15 Jun 2018

Investing in your customers yields returns

Marketing & MediaInvesting in your customers yields returns

14 Jun 2018

Creating better customer experience in Africa

Marketing & MediaCreating better customer experience in Africa

Matthew Kibby 11 Jun 2018

GDPR: ground zero for a more trusted, secure internet

ICTGDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

New data protection guidelines for Africa launched

ICTNew data protection guidelines for Africa launched

10 May 2018

How African businesses can comply with new EU data laws

Marketing & MediaHow African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Empathy - a two-way street in customer service

Marketing & MediaEmpathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

RetailThe role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

Nicholas Haralambous

Retail#ECMA18: It's not an apocalypse, it's a retail revolution

Lauren Hartzenberg 26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI

Retail#ECMA2018: Adopt a humanistic approach to AI

Maroefah Smith 16 Mar 2018

#ECMA18: Cracking e-commerce conversion

Retail#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design

Retail#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

RetailAfrica's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

Retail#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image credit: bruce mars via

Marketing & MediaTop ten global consumer trends

23 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

Marketing & Media#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

#Trending: The rise of consumer resilience

Marketing & Media#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Allan Swart ©

Marketing & Media#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Joe Fuster

Marketing & Media#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Phakiso Tlali

Marketing & Media#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

Marketing & Media#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

Marketing & Media#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

Marketing & Media#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017