Subscribe to daily business and company news across 19 industries
×![Adobe to acquire Day Software](https://biz-file.com/c/1007/54587-208x117.jpg)
![Worldwide web... it's a woman's world](https://biz-file.com/c/1007/54523-208x117.jpg)
![New apps for iPhone, iPod touch](https://biz-file.com/c/1007/54218-208x117.jpg)
![Facebook hits 500 million users](https://biz-file.com/c/1007/54033-208x117.jpg)
![YouTube, Art Directors Club launch second round of "Show & Tell"](https://biz-file.com/c/1007/53925-208x117.jpg)
![June 2010 US search engine rankings released](https://biz-file.com/c/1007/53531-208x117.jpg)
![May 2010 US mobile subscriber market share](https://biz-file.com/c/1007/53310-208x117.jpg)
![Nielsen unveils retail 2015 forecast](https://biz-file.com/c/1007/52972-208x117.jpg)
![US insurers look at social media](https://biz-file.com/c/1006/52173-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![New internet fraud alert to help rescue stolen account credentials](https://biz-file.com/c/1006/52106-208x117.jpg)
More news
![Adobe to acquire Day Software](https://biz-file.com/c/1007/54587-208x117.jpg)
![Worldwide web... it's a woman's world](https://biz-file.com/c/1007/54523-208x117.jpg)
![New apps for iPhone, iPod touch](https://biz-file.com/c/1007/54218-208x117.jpg)
![Facebook hits 500 million users](https://biz-file.com/c/1007/54033-208x117.jpg)
![YouTube, Art Directors Club launch second round of "Show & Tell"](https://biz-file.com/c/1007/53925-208x117.jpg)
![June 2010 US search engine rankings released](https://biz-file.com/c/1007/53531-208x117.jpg)
![May 2010 US mobile subscriber market share](https://biz-file.com/c/1007/53310-208x117.jpg)
![Nielsen unveils retail 2015 forecast](https://biz-file.com/c/1007/52972-208x117.jpg)
![US insurers look at social media](https://biz-file.com/c/1006/52173-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![New internet fraud alert to help rescue stolen account credentials](https://biz-file.com/c/1006/52106-208x117.jpg)
![](/res/img/s.gif)