Subscribe to daily business and company news across 19 industries
×![CMO Council and BPI Network to partner with Asia-Pacific business and technology report](https://biz-file.com/c/1010/59795-208x117.jpg)
![Vietnam, Mozambique seek closer ties](https://biz-file.com/c/1010/59174-208x117.jpg)
![Greg Stuart MMA's new global president and CEO](https://biz-file.com/c/1010/58984-208x117.jpg)
![Archial Group PLC - in administration](https://biz-file.com/c/1009/58229-208x117.jpg)
![Spikes Asia 2010 entries up 14%](https://biz-file.com/c/1009/57609-208x117.jpg)
![New initiative for no cost tagging with media Metrix 360 in Southeast Asia](https://biz-file.com/c/1009/57480-208x117.jpg)
![European ice cream market stays cool despite a cold economy](https://biz-file.com/c/1009/57420-208x117.jpg)
![Poland's Metro named Young Reader Newspaper of Year](https://biz-file.com/c/1009/57244-208x117.jpg)
![Yahoo! News tops in Malaysia](https://biz-file.com/c/1009/56674-208x117.jpg)
![Cheil Worldwide backs Spikes Asia Student Academy](https://biz-file.com/c/1008/56322-208x117.jpg)
![Surge in traffic to Indian business, finance sites](https://biz-file.com/c/1008/55984-208x117.jpg)
![MMA announces upcoming Mobile Marketing Association Forum EMEA](https://biz-file.com/c/1008/55822-208x117.jpg)
![SA in YoungGuns top 10 awarded countries of the decade](https://biz-file.com/c/1008/54897-208x117.jpg)
![Sustained business recovery on the cards as companies look to re-start investment](https://biz-file.com/c/1008/54816-208x117.jpg)
![Increasing wanderlust among Germans](https://biz-file.com/c/1008/54721-208x117.jpg)
![Worldwide web... it's a woman's world](https://biz-file.com/c/1007/54523-208x117.jpg)
![Raymond Siva joins Edelman in KL as MD](https://biz-file.com/c/1007/54348-208x117.jpg)
![World Cup fuels mobile gaming growth](https://biz-file.com/c/1007/53670-208x117.jpg)
![Global mobile advertising industry grows by 61% in Q2](https://biz-file.com/c/1007/53168-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
More news
![CMO Council and BPI Network to partner with Asia-Pacific business and technology report](https://biz-file.com/c/1010/59795-208x117.jpg)
![Vietnam, Mozambique seek closer ties](https://biz-file.com/c/1010/59174-208x117.jpg)
![Greg Stuart MMA's new global president and CEO](https://biz-file.com/c/1010/58984-208x117.jpg)
![Archial Group PLC - in administration](https://biz-file.com/c/1009/58229-208x117.jpg)
![Spikes Asia 2010 entries up 14%](https://biz-file.com/c/1009/57609-208x117.jpg)
![New initiative for no cost tagging with media Metrix 360 in Southeast Asia](https://biz-file.com/c/1009/57480-208x117.jpg)
![European ice cream market stays cool despite a cold economy](https://biz-file.com/c/1009/57420-208x117.jpg)
![Poland's Metro named Young Reader Newspaper of Year](https://biz-file.com/c/1009/57244-208x117.jpg)
![Yahoo! News tops in Malaysia](https://biz-file.com/c/1009/56674-208x117.jpg)
![Cheil Worldwide backs Spikes Asia Student Academy](https://biz-file.com/c/1008/56322-208x117.jpg)
![Surge in traffic to Indian business, finance sites](https://biz-file.com/c/1008/55984-208x117.jpg)
![MMA announces upcoming Mobile Marketing Association Forum EMEA](https://biz-file.com/c/1008/55822-208x117.jpg)
![SA in YoungGuns top 10 awarded countries of the decade](https://biz-file.com/c/1008/54897-208x117.jpg)
![Sustained business recovery on the cards as companies look to re-start investment](https://biz-file.com/c/1008/54816-208x117.jpg)
![Increasing wanderlust among Germans](https://biz-file.com/c/1008/54721-208x117.jpg)
![Worldwide web... it's a woman's world](https://biz-file.com/c/1007/54523-208x117.jpg)
![Raymond Siva joins Edelman in KL as MD](https://biz-file.com/c/1007/54348-208x117.jpg)
![World Cup fuels mobile gaming growth](https://biz-file.com/c/1007/53670-208x117.jpg)
![Global mobile advertising industry grows by 61% in Q2](https://biz-file.com/c/1007/53168-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![](/res/img/s.gif)