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Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![Microsoft opens software and services excellence centre](https://biz-file.com/c/1006/51353-208x117.jpg)
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![Mobile internet shopping growing](https://biz-file.com/c/1007/54609-208x117.jpg)
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![Space Barley: The final frontier](https://biz-file.com/c/1007/54158-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![Microsoft opens software and services excellence centre](https://biz-file.com/c/1006/51353-208x117.jpg)
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