Subscribe to daily business and company news across 19 industries
×![[2013 trends] Out-of-the-box branding](https://biz-file.com/c/1301/123266-208x117.jpg)
![The challenge of negative word of mouth: Part 2](https://biz-file.com/c/1206/105330-208x117.jpg)
![Brands behaving badly on social media](https://biz-file.com/c/1206/104798-208x117.jpg)
![How to contribute to Bizcommunity, from op-ed pieces to news](https://biz-file.com/c/1110/83664-208x117.gif)
![Bizcommunity launches new dedicated sectors, newsletters](https://biz-file.com/c/1109/82665-208x117.gif)
![Reducing stress is key to financial services providers' success](https://biz-file.com/c/1104/70985-208x117.jpg)
![Advances in technology will give consumers power over banks by 2020](https://biz-file.com/c/1104/70224-208x117.jpg)
![PR practitioners - learn to say No!](https://biz-file.com/c/1103/69900-208x117.jpg)
![Financial advisors can benefit by reaching out to women, reports Mintel](https://biz-file.com/c/1103/69493-208x117.jpg)
![Stevie Awards call for entries](https://biz-file.com/c/1103/69192-208x117.jpg)
![Ivan Fernandes appointed global director, MediaCom](https://biz-file.com/c/1103/67820-208x117.jpg)
![Hassle-free sales environment revs vehicle purchases](https://biz-file.com/c/1102/66185-208x117.jpg)
![[2011 trends] Ever-changing ad industry, constantly developing trends](https://biz-file.com/c/1101/64735-208x117.jpg)
![[2011 trends] It's a Wild. Wired. Wellthy. World!](https://biz-file.com/c/1101/64730-208x117.jpg)
![[2011 trends] A year of hard work for brands](https://biz-file.com/c/1101/64653-208x117.jpg)
![2010's top PR stories](https://biz-file.com/c/1101/64137-208x117.jpg)
![Do they know it's corruption?](https://biz-file.com/c/1101/64074-208x117.jpg)
![Christmas shopping helper](https://biz-file.com/c/1012/63114-208x117.jpg)
![Instant redemption opportunities lure in loyalty program customers](https://biz-file.com/c/1011/62159-208x117.jpg)
![Automated service hell: Businesses out of touch](https://biz-file.com/c/1011/61673-208x117.jpg)
![Consumer trends for 2011](https://biz-file.com/c/1011/61356-208x117.jpg)
![SPS first processor of Street Savings mobile marketing](https://biz-file.com/c/1010/60097-208x117.jpg)
![Interbrand releases 100 "Best Global Brands"](https://biz-file.com/c/1009/57673-208x117.jpg)
![Leaders grapple with tone from the top - PwC](https://biz-file.com/c/1007/53389-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
More news
![[2013 trends] Out-of-the-box branding](https://biz-file.com/c/1301/123266-208x117.jpg)
![The challenge of negative word of mouth: Part 2](https://biz-file.com/c/1206/105330-208x117.jpg)
![Brands behaving badly on social media](https://biz-file.com/c/1206/104798-208x117.jpg)
![How to contribute to Bizcommunity, from op-ed pieces to news](https://biz-file.com/c/1110/83664-208x117.gif)
![Bizcommunity launches new dedicated sectors, newsletters](https://biz-file.com/c/1109/82665-208x117.gif)
![Reducing stress is key to financial services providers' success](https://biz-file.com/c/1104/70985-208x117.jpg)
![Advances in technology will give consumers power over banks by 2020](https://biz-file.com/c/1104/70224-208x117.jpg)
![PR practitioners - learn to say No!](https://biz-file.com/c/1103/69900-208x117.jpg)
![Financial advisors can benefit by reaching out to women, reports Mintel](https://biz-file.com/c/1103/69493-208x117.jpg)
![Stevie Awards call for entries](https://biz-file.com/c/1103/69192-208x117.jpg)
![Ivan Fernandes appointed global director, MediaCom](https://biz-file.com/c/1103/67820-208x117.jpg)
![Hassle-free sales environment revs vehicle purchases](https://biz-file.com/c/1102/66185-208x117.jpg)
![[2011 trends] Ever-changing ad industry, constantly developing trends](https://biz-file.com/c/1101/64735-208x117.jpg)
![[2011 trends] It's a Wild. Wired. Wellthy. World!](https://biz-file.com/c/1101/64730-208x117.jpg)
![[2011 trends] A year of hard work for brands](https://biz-file.com/c/1101/64653-208x117.jpg)
![2010's top PR stories](https://biz-file.com/c/1101/64137-208x117.jpg)
![Do they know it's corruption?](https://biz-file.com/c/1101/64074-208x117.jpg)
![Christmas shopping helper](https://biz-file.com/c/1012/63114-208x117.jpg)
![Instant redemption opportunities lure in loyalty program customers](https://biz-file.com/c/1011/62159-208x117.jpg)
![Automated service hell: Businesses out of touch](https://biz-file.com/c/1011/61673-208x117.jpg)
![Consumer trends for 2011](https://biz-file.com/c/1011/61356-208x117.jpg)
![SPS first processor of Street Savings mobile marketing](https://biz-file.com/c/1010/60097-208x117.jpg)
![Interbrand releases 100 "Best Global Brands"](https://biz-file.com/c/1009/57673-208x117.jpg)
![Leaders grapple with tone from the top - PwC](https://biz-file.com/c/1007/53389-208x117.jpg)
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
![](/res/img/s.gif)